Lucky Pal

Experience

• 

  PenguinPickUp

  Feb 2019 - Nov 2024

  - Provide regular reports to senior management on store performance, including sales, expenses, and other key metrics.- Schedule employee shifts and manage payroll.- Monitor performance and analyze data to identify trends and opportunities.- Set goals for the team and motivate staff to meet or exceed targets.- Develop and implement strategies to achieve revenue targets.- Monitor and manage store expenses, including overhead costs and operational expenses.- Implement process improvements to streamline operations and increase efficiency.- Act as a liaison between the corporate head office and store staff.- Encourage a culture of continuous learning and development among staff members. - Liaised with cross-functional teams including Human Resources, IT, and Operations to meet business objectives. Show less - Ensure a high level of customer satisfaction by assisting with escalated customer inquiries or issues.- Support KPI goals and targets by motivating and coaching team members to achieve results.- Conduct regular training sessions for new hires and existing staff on product knowledge, sales techniques, and company policies and procedures.- Identify training needs and collaborate with management to develop training programs or materials.- Ensure compliance with company policies, procedures, and regulations, including health and safety standards.- Serve as a liaison between front-line staff and management, conveying feedback, concerns, and suggestions.- Prepare and submit reports on sales performance, inventory levels, and other key metrics as required.- Make decisions regarding staffing, scheduling, and resource allocation to optimize store performance.- Proactively identify and address operational challenges or issues that may arise during daily operations.- Identify areas for improvement within the store and propose solutions to enhance efficiency, productivity, and customer satisfaction.- Encourage a culture of continuous learning and innovation among team members. Show less

  • Store Manager

    Aug 2023 - Nov 2024

  • Senior Lead

    Nov 2022 - Aug 2023

  • Team Lead

    Sept 2021 - Nov 2022

  • Customer Service Associate

    Feb 2019 - Sept 2021
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  Inflector Environmental Services

  Nov 2024 - now

  Project Administrator