Nikki Erwin, LMFT

Experience

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  Musical Milestones

  Jan 1991 - Jan 1993

  Music Educator

  Kindermusik classroom teacher

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  GE

  Sept 1993 - Sept 2009

  Consumer Specialist

  Customer service experience including sales, supervising, training and developing call center staff, handling escalated calls, troubleshooting and electronic document database editing.

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  GE Appliances

  Sept 1993 - Feb 2016

  Social Media/Customer Service Specialist

  SUMMARYSocial media monitoring and outreach to resolve customer relations issues and provide product information through Facebook, GEAppliances.com, Homedepot.com and most recently through Hootsuite. Recently chosen to take the lead with the GEAppliances.com Advantium community and to monitor Twitter. Responsible for decision making and administration of concessions for Consumer Relations cases. Previous Answer Center experience included leadership, supervisory and training responsibilities developing call center staff within GE as well as through a pilot marketing partnership with Sam’s Club. • Original member of the groundbreaking Social Media team for GE Appliances•Traveled to three cities to train representatives at satellite/business partner call centers.•Consistently performed in the 90th percentile in internal quality evaluations and external consumer survey feedback.•Consistently exceeded productivity expectations by 20 percent in email responses•Promoted to Associate Director of CounselingSpecialties:interviewing, training, adobe, communication skills, customer service, editing, email, fundraising, lighting, microsoft access, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft windows, microsoft word, quality, research, six sigma, vista, Show less

• 

  GE

  Jul 2010 - Feb 2015

  Social Media Team

  Customer service for GE Appliances via e-mail and Social Media

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  Campbellsville University

  Oct 2019 - now

  •Provide administrative and curriculum oversight of Field Education. •Teach MFT courses/field seminars•Administer/submit outcome assessment data re: Field ed. Make recommendations •Oversee timely/accurate updating of field ed. manuals, forms, and administrative procedures•Assist implementation of assessment plan, incl. observation of student competencies, field ed. evaluations. Continuously research lit. to ensure best practices applied•Establish/maintain agency placement criteria. Ensure agencies provide appropriate learning experience. •Oversee/monitor student field placement performance •Coordinate core performance/corrective action plan reviews. Make recommendations on continuation, transfer, or dismissal of students or site; provide consultations; conduct training on use/application of core performance standards•Oversee/monitor performance of placement agencies; review affiliation agreements; coordinate renewal of such agreements and re-certifications; periodic site visits to placement agencies•Meet with agency CEO and/or agency personnel to strengthen partnerships/help in design of best practice learning experiences •Provide administrative oversight of all background screening•Develop placement agency sites for MFT students; ensure appropriate levels of practice experiences aligned with program competencies •Recruit, recommend for hiring, and supervise field liaisons•Implement field related policies in collaboration with faculty/Director; contribute to design of school curriculum and development of academic policies•Oversee implementation and quality of field orientations for students, agencies, field liaisons, and new field educators; Develop, facilitate, and evaluate training programs •Work closely with Dean, Director and faculty in coordinating academic/field advising. •Maintain students field placement data; ensure consistent monitoring of electronic student records in field ed. to ensure compliance with procedures and recording standards. Show less

  • MMFT Assistant Clinical Director

    May 2014 - now

  • MFT Assistant Clinical Director Lead Professor of Marriage and Family Ministry at LEC

    Oct 2019 - Jul 2024