Amaury Rodriguez

Experience

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  SETEMSA

  Jan 2005 - Jul 2007

  Technical Support

  Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. Working close to Systems Administrators and Network Administrators to ensure the correct running and maintenance of the IT Network and PC systems.

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  TRICOM, S.A.

  Jul 2007 - Jun 2014

  As Data Center operator I was responsible for monitoring and maintaining the organizational systems. Develop and maintain documentation of procedures.Execution of maintenance procedure of Data Bases and Systems. Executions of changes on the productions environment passed from development team.Administration of physical and environmental security of the Data Center. Maintain OS and Network environment by monitoring master console systems. Provide reports and solve queries as per requests from other IT departments within the time frame. Show less

  • Senior IP Engineer

    Mar 2011 - Jun 2014

  • Data Center Operator

    Jul 2007 - Mar 2011
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  CATEE S.A.

  May 2010 - Apr 2014

  Instructor

  As part of the Technical Trainer staff of CATEE IT and Networking Academy, I was in charged of to teach the following courses:- Linux Server Administration- Cisco CCNA R&S Certification Training - Cisco CCNP R&S Certification Training

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  M&T Services, SRL.

  May 2014 - Dec 2014

  Instructor

  As part of the Technical Trainer staff of M&T Academy, I was in charged of to teach the following courses:- Linux Server Administration Training - Cisco CCNA R&S Certification Training - Cisco CCNP R&S Certification Training

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  Intraway Corp.

  Jun 2014 - Dec 2014

  Technical Account Manager

  Serve as a trusted advisor, proactively work with the customer to identify potential issues, improvements and potential opportunities. Identification of costumer needs.Responsible for being the first point of contact for premier major customer account and addressing of customer operation issue throughout the technical support and product teams. Deliver, review and communicate incident status reports to the customer as required.Delivery and deployment of new platforms, version upgrade and training to the costumers and technical support teams. Show less

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  Cisco

  Jan 2015 - now

  Network Consulting Engineer

  As part of the Cisco Advanced Service Team, I support the Core IP and Data Center Network Ops and also I provide consultancy, design and Implementation of new projects of ISP Costumer.