Steven Pike (He/Him)

Experience

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  CHERRY

  Jan 1987 - Nov 1994

  Internal Sales/Area Sales Manager

  Responsibility; Progression from internal sales to an external area sales manager. In-depth knowledge of electrical and electronics business sectorAccountability;Responsible for all facets of sales in a given geographical territory including cold calling, following leads and closing sales. Full accountability for the area’s P&L - develop existing and new accounts Develop, promote and implement marketing strategies Participation at trade shows and product launches Provide technical support and advice to developers and end users Show less

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  Qantas

  Nov 1994 - Mar 1996

  Account Manager

  Responsibility; Expertise in an Account Management and Business Development role in the SME arena. In-depth knowledge of a world leading airline.Accountability;Provided Account Management to the Qantas SME sector.  Nurture and develop Qantas SME direct and indirect business Maintain and enhance existing accounts, developing strong customer relationships Focus on revenue growth and new business for Qantas with tender submissions Direct new wins to a Qantas travel centre or a Qantas preferred travel agent Coordinate implementations Maintain a comprehensive database of all corporate activity Prepare reports on all activity for regular meetings with Qantas management Show less

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  Thomas Cook

  Mar 1996 - Aug 1997

  Travel Consultant – Thomas Cook Direct

  Responsibility; Successful transition to the travel agency business. Proficiency in the call-centre business model. Accountability;Provide complete travel solutions for the company’s “Affinity Partners” with enquiries generated from direct marketing campaigns. Consultant role in a telephone based corporate and leisure travel agency Conversion of enquiries/quotations into bookings. Plan, prepare, cost and book travel itineraries Collect payments and maintain records of transactions Provide literature/information on local & international travel, visas,regulations and local customs Show less

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  Ansett

  Aug 1997 - Nov 2001

  Travel Centre Manager - Traveland

  Responsibility; Full accountability for the travel centre P & L Maintain and grow the travel centre corporate (SME) and leisure business In-depth experience with customer dispute resolutionAccountability;Manage all facets of the retail Travel Centre. Recruit, train, monitor, empower, provide leadership and support to consultants Formulate effective agendas for staff meetings Participate in monthly regional Office Manager meetings. Attend annual company conferences Develop/implement local area marketing campaigns Sales/consulting on all facets of the travel industry Show less

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  Jetset Travelworld Group

  Nov 2001 - Nov 2002

  Travel Centre Manager - Harvey World Travel

  Responsibility; Full accountability for the travel centre P & L Maintain and grow the travel centre corporate (SME) and leisure business In-depth experience with customer dispute resolutionAccountability;Manage all facets of the retail Travel Centre. Recruit, train, monitor, empower, provide leadership and support to consultants Formulate effective agendas for staff meetings Participate in monthly regional Office Manager meetings. Attend annual company conferences. Develop/implement local area marketing campaigns Sales/consulting on all facets of the travel industry Show less

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  American Express Business Travel

  Nov 2002 - Sept 2004

  Senior Corporate / Leisure Travel Consultant - Platinum Travel Services

  Responsibility; Significant exposure to premium market product and clientele.  Exposure to a global travel supplier.Accountability;Handle Platinum Card travel services, including CRS reservations, fare quotations, BSP ticketing, hotel and cruise recommendations and arrangements, visas, foreign currency and lifestyle requests. Commitment to a high quality of customer service Sales/consulting on all facets of up-market 5 star worldwide product including air, sea and land Manage all administrative activities including client and supplier payments Show less

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  FCm Travel Solutions

  Jan 2004 - Jan 2005

  Senior Corporate Consultant

  Responsibility; Exposure to large market accounts.  Introduction to a commission based remuneration.Accountability;Managing the travel business for corporate clients Receiving booking requests via email/phone for air & land Airfare construction, ticketing, reissues, revalidating Meet and exceed client expectations as per their company policy Ensure client’s SLA achieved, selling preferred & contracted products

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  HRG

  Feb 2005 - Oct 2007

  Team Leader - Corporate

  Responsibility; Member of the implementation team for new accounts Member of the new business team presenting to corporate clients. Responsible for all IT in the Sydney office.  Senior team leader and management of a team of 25 consultants.Accountability;Manage, motivate and encourage consultants in all aspects of their job role. Provide training and support, be a positive role model and ensure company policies & procedures are being adhered to. Staff Management  Technology  Internal Meetings  Client Relations  New Account Implementation  Supplier Relations  Ensuring Maximum Profit Return For HRG Show less

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  Ursula King Travel

  Sept 2007 - Oct 2009

  Operations Manager

  Responsibility; Formulate and implement new national account Implemented monthly client communications Further developed Account Management skills Accountability;Effectively manage all operations, administration, client relationship and technology aspects on a day to day basis to ensure maximum profit for UKT. Staff Management  New Account Implementation Client Management/Relations  Financial, Accounting & Administration  Supplier Relations  Manage Meetings  Technology  Senior Management Reporting Marketing  Ensuring Maximum Profit Return For UKT Show less

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  Medical Meetings / Face 2 Face Event Management

  Nov 2009 - Jul 2010

  Contract Event Manager / Acting Operations Manager

  Responsibility; Event Manager for several large scale events Responsible for processing registrations, handling logistics pre/onsite and post eventAccountability; Overseeing Event Coordinators and Event Managers Liaising with suppliers and clients and working onsite Overseeing implant offices, managing work-loads and liaising with clients to build the business

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  ISOFT Group/Travel Blitz

  Jul 2010 - Oct 2010

  Travel Centre Manager

  Responsibility; Implementation of new technology platform for Australia, India and UK. Negotiate airline and hotel contracts for Australia and UK offices. Prepare monthly reporting of financials for the Global Travel Manager. Formulate effective agendas for iSOFT management.Accountability; Effectively manage all operations, administration and technology aspects on a day to day basis Ensure reduced travel costs for the iSOFT Group iSOFT closed the travel business October 2010 Show less

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  The Travel Authority Group

  Oct 2010 - Jun 2015

  Senior Corporate Account Manager

  Responsibility; Initiated Account Management guidelines for the company. Formulated client reporting and review documentation. Formulated documentation and presentation material for corporate RFP’s. Integrated new client technology platform for corporate clients. Currently implementing new in-house technology platform. Devised and ongoing management of social media platform.Accountability;Manage all aspects of the company’s corporate account management including client retention, contract negotiation, implementation, SLA/KPI’s and maximising client revenue opportunities. Develop and implement sales strategy for new business. Relationship Building  Client Reporting  Reviews Communication with clients New Account and OBT Implementation Supplier Relations/Reporting Technology Business Development Yearly Strategic Planning Show less

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  BCD Travel

  Jul 2015 - now

  Responsibility:Managing all aspects of assigned client portfolio within APAC's 14 countries to include, but not limited to: Client retention,  Contract negotiation,  Implementation and business consolidation,  Sales of products and services,  Financials (budgets, billing, payment and profitability),  Business planning and reviews,  Establishing relationships with key decision makers in multiple markets,  Staff development,  Business continuance and  Escalation of operational issues.Direct accountability to BCD Travel and to the customer for the success of the contract and travel programme across multiple countries across Asia Pacific. Show less Responsibility:Managing all aspects of assigned client portfolio of national/global accounts to include: Client retention,  Contract negotiation,  Implementation and business consolidation,  Sales of products and services,  Financials (budgets, billing, payment and profitability),  Business planning and reviews,  Establishing relationships with key decision makers in multiple regions,  Staff development,  Business continuance and  Escalation of operational issues. Show less

  • Regional Program Manager Asia Pacific & D&I APAC Council Member

    Jun 2017 - now

  • National Account Manager

    Jul 2015 - Jun 2017