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Vishnu Surendran

Vishnu Surendran

NOC engineer

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location of Vishnu SurendranThiruvananthapuram Taluk, India

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  • Timeline

  • About me

    IT Operations and Service Management professional , major incident , change and problem management.

  • Education

    • Anna University Chennai

      2006 - 2010
      Engineer's Degree Electronics and Communications Engineering 80 percentage

  • Experience

    • Huawei Technologies India

      Oct 2013 - Feb 2015
      NOC engineer

      Network event monitoring, Incident management and fault management.

    • Ericsson

      Feb 2015 - Jan 2018
      Service Analyst and Assurance

      Incident management, manage and drive high priority incident that impact network operations. ITIL certified. Strong knowledge backed with 5 years of experience in network operations, Incident management and change management. Certified in CCNA routing and switching.

    • US Technologies

      Jan 2018 - Apr 2019
      Incident Manager

    • EY

      Apr 2019 - Aug 2020
      Supervising Associate, Global Outage management

    • IBM

      Sept 2020 - Oct 2021
      Technical Services Professional, outage management, IT Operations and Service Delivery

    • Allianz

      Nov 2021 - now
      Lead- Enterprise Service management

      Major Incident Management

  • Licenses & Certifications

    • ITIL

    • Ccna

      Cisco