Sheila Kamaara CHRP

Experience

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  Meridian Health Group Ltd

  Dec 2012 - Jul 2015

  Client Relations Officer

  • Deal with complaints from customers;• Discover and handle concerns from customers;• Arrange a number of status reports, for example activities, closings, follow-up and adherence to goals;• Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the company;• Advertise and sell products and services of the company to current and perspective customers;• Make action plans and schedules to discover certain goals and to make a list of necessary contacts;• Follow up on new leads and referrals stemming from field activity;• Discover sales prospects and contact them with other accounts as assigned;• Make preparations of presentations, proposals and sales contracts;• Establish and maintain materials relating to sales and knowledge of current products;• Develop and maintain the relationships with current customers and potential customers as well;• Make preparations of paperwork to put services of the contract into practice and maintain them;• Take part in events to market the products such as seminars, trade shows, and telemarketing events;• Control account services through quality checks and other supporting activities;• Help the company implement its marketing plans as required. Show less

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  Mater Misericordiae Hospital

  Aug 2015 - Apr 2016

  Registration and Admissions Officer

  . Receiving, interviewing and guiding the patient, next of kin on the hospital requirements, charges and deposits.. Vetting patients/next of kin to establish validity of records and financial capacity for registration/admission.. Admit corporate patients as per company guidelines and liaise with credit control to ensure that filled pre-authorization forms for corporate admissions are faxed within the agreed time limit.. Retrieve and update patient’s file and register/admit the patient within the set time limit.. Post all charges raised at registration and admission and confirm payment before further services are offered.. Ensure that patient’s records are well-kept and maintained to safeguard patient’s confidentiality.. Receipt cash, cheques and credit cards accurately from all clients and drop monies into the safe collection.. Ensure that all invoices are finalized and delivered to billing with all attachments.. Update all registers for easy reference and proper handing over done for follow up.. Ensure that the daycares/packages are properly flagged before going for the procedure. Show less

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  Madison Group Kenya

  May 2016 - Dec 2016

  Claims Analyst

  • Processing of claims within set benchmarks• Vetting of claims to ensure they are within scope of cover for various schemes• Authorizing claim payments within the agreed limits• Generate claim reports and make recommendations on areas of improvement• Reviewing medical reports and claims in compliance with guidelines• Ensuring accurate data is captured into the system• Filing all claim documents

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  The Karen Hospital

  Feb 2017 - Feb 2018

  Customer Service Representative/Claim Analyst

  • Receiving patients, relatives, visitors and clients• Directing them to various destinations• Answer enquiries and gives feedback• Gives directions to visitors and relatives• Receives /Make phone calls and answers enquiries• Assist in registration of new clients • Check validity of the insurance or corporate• If Cash payer, ensure they pay first the consultation before being triaged• Assists in reactivating old patients and those who come for review within 24 hours. • Calling records office to retrieve files for old clients from the filing cabinets.• Explaining to the patients what to expect post registration i.e. communicates about the procedure to see the doctor.• Escorts/directs patients to triage post registration/reactivation and informs the nursing desk of the same.• Retrieves files from records • Follow up on patients waiting for results, procedures and to see the doctor• Give feedback to clients • Provide questionnaires to customers to fill, collects and forwards to CR department for analysis• Manage customer complaints/compliments• Administrative duties like typing minutes for meetings• Ensures availability of drinking water in the dispenser and disposable cups for especially imaging clients• Keeps a list of all patients• Calling and booking clients for check up Show less

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  Axios International

  Mar 2018 - Apr 2019

  Country Representative / Program Manager-Kenya

  •Lead the development and implementation of high-quality country strategic plan and make it relevant to the local context and organizational priorities•Lead, guide and supervise the program managers on planning, implementation, monitoring, and evaluation of the projects to ensure the effective and efficient execution of project deliverables•Strengthen the financial sustainability of programs and operations through effective and efficient resource development effort, and effective budget administration.•Ensure adequate systems are in place and followed, regarding program procurements, management and maintenance of project assets, regular inventories, and similar activities•Develop brand and reputation among foreign and national governments, partners, and other stakeholders, and develop and maintain productive relationships•Direct and manage staffing in the country while focusing on developing capabilities appropriate to the strategic and operational needs of projects/programs and also the needs of both the present and the future within the country and create ownership among local staff•Ensure proper and transparent management of resources and reporting systems are established in the country in accordance with the policy and procedures and all regulatory requirements of the company, host country government•Uphold, promote, follow, and apply the Core Values and Mission of the company in the host country•Establish a safeguarding culture across all levels of the program. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment•Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedureKey Achievement:Managed to kick start two programs in the Oncology field; Takeda Patient Assistance Program for Hodgkin’s Lymphoma and Janssen’s Prostate Cancer Program Show less

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  MCG

  Aug 2020 - Sept 2023

  Program Administration:• Provide meeting planning and logistics activities including workshops and trainings• Maintain database of project contacts, and drafting meeting notes and coordinating review, distribution, and filing. • In consultation with relevant staff, plan and coordinate the production and distribution of monthly activity reports and other communications materials as requested. • Patient records management and database updates• Update activities and documents on online using SharePoint Marketing & Stakeholder Sensitization: Marketing the programs and ensuring that all stakeholders i.e patients, doctors, healthcare facilities and distributors are aware of the programs Human resource Management; Handling the recruitment of program officers/managing employee engagement activities, Onboarding and exit interviews, Attendance marking, Leave granting, exit Interviews, Appraisal mails and coordination of HR training modules for my team members.Also as a consulting firm we do hiring for pharma companies which i chair.Client Relations: Enrolment of patients onto the program and continuous follow up of treatment dates to ensure that the products were at the various facilities on the day of treatment or pick up Procurement: Coordinate procurement of both services and supplies and working closely with the procurement and operations to manage hospitals and suppliers. Supervision and Training: Continuous training and supervision of program staff on the relevant current issues in programs management /reports/communication skills etcReporting: Creation of tailored monthly reports to capture the client goals in alignment to the current happenings on the ground.Knowledge management: liaising with the knowledge management on reporting of the findings/solutions so as to learn and also curve out program needs effectivelyMonitoring and Evaluation: analyzing the effectiveness of programs and advising clients on ways to tailor programs for greater impact Show less Advise management on the administration of human resources policies and proceduresConfer with management to develop or implement personnel policies or procedures; Educate and communicate policiesand procedures to new and current employees/employersOversee onboarding of newly hired employees to include: employee handbook overview, employment documents, writejob descriptions, and benefit enrollmentCreate and maintain complete and confidential files on each assigned client. Process, verify and assist in maintainingdocumentation relating to personnel activities such as staffing, recruitment, training, grievances, performanceevaluations and classifications via or HUB or HR portals.Oversee company benefit administration to include enrollment forms, plan questions, claims resolution, and openenrollmentEstablish and maintain department records and reports; recommend new approaches, policies, and procedures to effectcontinual improvements in efficiency and services performedProvide management with information or training related to interviewing, performance appraisals, counseling techniques,or documentation of performance issuesAssist Employers in managing workers' compensation injury claimsPresenting training sessions related to specific HR programsProvide onsite assistance to our HR clients as neededRespond to various information requests from governmental agencies in a timely manner Show less

  • Program Manager

    Aug 2020 - Sept 2023

  • Human Resources Consultant

    Aug 2020 - Sept 2023
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  Greenspoon | B Corp 🌍

  Aug 2023 - now

  Human Resources Manager