Jatin Bhatt

Experience

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  HCL Technologies

  Jan 2019 - Jan 2020

  Analyst

  - Infrastructure Monitoring: Managed and monitored critical infrastructure using tools like SCOM (System Center Operations Manager) and SolarWinds, ensuring optimal performance and uptime.- Incident Management: Utilized Ivanti Ticketing Tool to efficiently track, manage, and resolve incidents, contributing to smooth operations and minimizing downtime.- Performance Optimization: Regularly analyzed system performance metrics and implemented improvements to enhance efficiency & perform weekly patching in collaboration with other teams.- Cross-Functional Collaboration: Collaborated with various teams to address issues promptly, ensuring quick resolution and minimal impact on operations.- 24/7 Operational Support: Provided round-the-clock support for operations, ensuring continuous availability and reliability of services. Show less

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  ElasticRun

  Feb 2021 - Jun 2022

  Platform Engineer

  - Infrastructure Management: Managed the deployment and maintenance of multiple microservices hosted on an in-house Kubernetes (K8s) platform using Azure Kubernetes Service (AKS).- Automation & Scripting: Automated routine tasks for generating reports using Bash scripting and reducing manual errors. Configured Velero backup for cluster snapshots to enable disaster recovery for K8s cluster.- Deployment Collaboration: Worked closely with development and operations teams to deploy applications on K8s using GitLab CI/CD.- Monitoring & Alerting: Monitored system performance and resource utilization using tools like Zabbix, ELK Stack, Grafana ensuring proactive issue resolution.- Database Management: Configured MySQL master-slave setups and developed robust backup strategies for production environments, ensuring data integrity and disaster recovery.- 24/7 Operations: Experienced in working within a 24x7 operational environment, providing round-the-clock support and ensuring uptime. Show less

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  Birdeye

  Jun 2022 - now

  Site Reliability Engineer

  - Infrastructure Management: Maintained and optimized the infrastructure for over 50 services and 4,000+ servers, ensuring high availability and reliability.- Automation & Scripting: Automated routine tasks and deployment processes using Bash scripting , significantly improving efficiency and reducing manual errors.- Deployment Collaboration: Worked closely with development and operations teams to deploy applications using Jenkins , Git & Ansible, streamlining the CI/CD pipeline.- Monitoring & Alerting: Monitored system performance and resource utilization using tools like Zabbix, New Relic, ELK Stack, Grafana, and Coralogix, ensuring proactive issue resolution.- Cloud Management: Managed and optimized AWS and GCP services, leveraging cloud infrastructure for scalability and cost-efficiency.- 24/7 Operations: Experienced in working within a 24x7 operational environment, providing round-the-clock support and ensuring uptime. Show less