Natalie Howell

Temporary Customer Service Representative

15 followers

Greater Norwich Area, United Kingdom

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Timeline
About me
Experienced Field Ecologist in the Norfolk area with NE Class 1 Licences for surveying bats and great crested newts.
Education
- University of East Anglia
  2010 - 2011
  Master of Science (MSc) Applied Ecology and Conservation Pass
  Key units: Ecological Census Techniques, Univariate Statistics, Practical Conservation & Work Experience, Restoration Ecology, Ecological Modelling, Issues in Conservation, Research Skills.Thesis topic: ‘Distribution of Red Fox (Vulpes vulpes) and its effect on predation of Lapwing (Vanellus vanellus) nests on a lowland wet grassland.’• Fieldwork involved an in-depth study into a range of techniques to survey large mammals. Fieldwork also involved monitoring nesting… Show more Key units: Ecological Census Techniques, Univariate Statistics, Practical Conservation & Work Experience, Restoration Ecology, Ecological Modelling, Issues in Conservation, Research Skills.Thesis topic: ‘Distribution of Red Fox (Vulpes vulpes) and its effect on predation of Lapwing (Vanellus vanellus) nests on a lowland wet grassland.’• Fieldwork involved an in-depth study into a range of techniques to survey large mammals. Fieldwork also involved monitoring nesting Lapwing.• Co-operated with a third party (the RSPB). • Data analysis using univariate and multivariate approaches. • Research in the scientific literature to put results in a wider context. • Communicated findings in a written report and a PowerPoint presentation. • Considered a number of recommendations for monitoring red fox populations. Show less
- University of East Anglia
  2004 - 2007
  Bachelor of Science (BSc) Environmental Science 2(i) hons
  Key units: Aquatic Ecology, Population and Community Ecology, Field Ecology, Ecological Interactions, Plants and Environment and Global Environmental Change.Thesis topic: ‘The aquatic plant community of a reservoir and its relationship with water depth and the seedbank community.’
Experience
- Kelly Services
  Nov 2008 - Apr 2009
  Temporary Customer Service Representative
  Day to day administration of pension products. Position made permanent, further details above.
- AdminRe UK
  May 2009 - Sept 2010
  Customer Services Representative
  Involved:• Day to day administration of pensions included issuing statements, responding to requests for information from policyholders, financial advisers and auditors, and applying money; • Liaising with policyholders, financial advisers, and auditors over the phone to answer queries and log requests for information.
- Hawk & Owl Trust
  Oct 2009 - Jan 2015
  Voluntary Warden
  One half day per week. involving greeting visitors to the reserve and answering queries about Sculthorpe Moor and advising visitors where certain species are most likely to be seen. This also involved general day-to-day tasks around the reserve and occasional species surveys.
- Interaction Recruitment
  Jan 2012 - Jun 2012
  Office Temporary
  Customer Services Representative at Admin Re, Norwich • Working in a busy call centre, answering queries on pensions and solving issues for financial advisers and policyholders.Administrator at Aviva, Norwich• Data entry. Inputting relevant data from insurance claims into an Access database.
- Torc Ecology
  Jun 2012 - Oct 2012
  Assistant Ecologist
  Protected species surveys, including:- Nocturnal bat activity surveys- Reptile surveys
- Adecco
  Jan 2013 - Jun 2013
  Office Temporary
  Customer Co-ordinator at CITB, Kings Lynn• Administering applications for the CSCS card scheme;• Making outbound calls to ensure customers receive the correct type of card, take payment, and answer queries.
- Torc Ecology
  Jun 2013 - Sept 2013
  Assistant Ecologist
  Working as part of a small team to perform protected species surveys, and additional tasks including:• Bat surveys and bat sound analysis, and reptile surveys;• Producing maps and figures suitable for presenting survey data in reports;• Report writing and desktop studies.
- Adecco
  Nov 2013 - Jun 2015
  Office Temporary
  Customer Co-ordinator at CITB, Kings Lynn• Administration of card scheme applications and processing of course certificates;• Answering queries from applicants and working with other teams within the business when needed.
- Torc Ecology
  Jun 2015 - Oct 2017
  Assistant Ecologist
  Working as part of a small team to perform protected species surveys, and additional tasks including:• Bats surveys (transects, fixed counts, anabats) and bat sound analysis (Bat Sound, Analook, BatExplorer);• Reptile and great crested newt surveys;• Producing maps and figures suitable for presenting survey data in reports;• Report writing and desktop studies;• General administration.
Licenses & Certifications
- Class 1 Bat Licence
  Natural England
  Jan 2016
- Class 1 Great Crested Newt Licence
  Natural England
  Jan 2016