Elena Cossa

Experience

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  Idea Sposa

  Jan 2006 - Jan 2006

  PR

  Stage

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  Best Western International

  Jul 2006 - Jul 2006

  Receptionist

  Stage

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  Studio Legale

  Nov 2007 - Jan 2009

  Secretary

  •Ability to communicate effectively with a wide range of clients and colleagues, by showing interest, carefully listening to needs and appropriately adjusting my message•Capacity to maintain professional relationship dealing with e-mail or other written correspondence•Excellent ability to manage time, planning and working with busy diaries

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  Pesto Restaurant

  Jan 2009 - Jan 2010

  Waitress and Hostess

  •Vast retail experience•Customer-focused

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  Lunya Restaurant

  Jan 2010 - Nov 2012

  Waitress

  •Vast retail experience•Ability to quickly build rapport with customer and calmly deal with any problem•Excellent time management and organisational skills working in a high pressure environment•Experience to work as part of a team•Positive and adaptable approach to problem solving

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  Connect Liverpool Group

  Nov 2012 - Mar 2013

  Front and Back Office Assistant

  •Experience in face-to-face interaction with customers and clients and other members of staff•Good at decision making and critical thinking, dealing with busy diaries•Capacity to maintain professional relationship dealing with e-mail or other written correspondence•Extensive experience in PA and secretarial duties

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  Hampton

  Nov 2013 - Mar 2014

  Receptionist

  •Receptionist•Committed to provide exceptional customer service to clients and coworkers•Knowledge of administrative procedures•Expert in ordering, receiving and maintaining office supplies•Good knowledge of computer and relevant software applications.

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  Bank of America Merrill Lynch

  Jan 2014 - Jan 2015

  Sr Customer Service Representative

  • Handle a wide range of customers holding corporate credit cards, with priority English, Spanish and Italian, using programs such as TSYS and Global Reporting and Account Management ;• Maintaining a high level of knowledge of the business and products to ensure a rapid resolution in assisting the client;• Manage communications in a positive and professional way, dealing with material non-public and sensitive information;• Dealing with multimillionaire transactions in any currency, in total compliance with the regulations on the processing of personal data, using Cash PRO and FD Online;• Collection Loans , relationships with corporate credit card holders both internal and external to Bank Of America Merrill Lynch ;• Responsible for the management of monthly internal communications for the Department of Collection Credits . Exibir menos

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  Bosch Communication Center

  Mar 2014 - Jun 2014

  Customer Service Agent

  •Responsible for the Italian market•Handling enquiries and answering incoming calls•Offering customers products and services and help promote the company•Performing administrative functions•Frauds check and prevention•Exceptional customer focused standards delivered at all times.

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  FCA Fiat Chrysler Automobiles

  Jul 2015 - Jun 2022

  Custom Specialist

  Custom Operation for FCA Fiat Chrysler Automobilies - Special Regimes Operations Management• Manage daily activities, mainly focused on import-special regimes area;• Ensure continuous improvement of the quality of the services provided, by maintaining a high level of knowledge of customs matters and by being updated with the continuous development of international trade legislation;• Ensure good relationships with clients, listening to their challenge and needs in order to offer advice and cooperation to make international transactions smoother;• Ensure good relationships and cooperation with other stakeholders such as brokers and logistics operators;• Prevent favourable conditions for the carrying out of illicit trafficking;• Knowledge of AIDA system;• Wide knowledge of the MIC system acquired from the initial stages of its implementation to its complete insertion into the daily work routine;• Acquired knowledge of documentation related to international trade. Exibir menos

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  Stellantis Italia

  Jul 2022 - now

  Purchasing Buyer