Omar Roya - PMP

Experience

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  SoftechES

  Apr 2013 - Sept 2015

  Service Desk Engineer

  -Provided daily technical support for e-mail, network connectivity, peripheral equipment, andsystem maintenance.-Managed multiple networking protocols, installed routers and configured IP addresses.-Resolved technical problems with Local Area Network (LAN), Wide Area Network (WAN) andother systems-Handled an average of 30 calls per day and prioritized and escalated issues where required-Interfaced with vendors for technical support and fixes.

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  Ricoh USA, Inc.

  Sept 2015 - Dec 2017

  System Administrator

  -System administration duties may include: Installing, configuring, testing, and implementingnew systems or application software.-Virtual Machine performance monitoring, tuning, and troubleshooting-Service monitoring, alerting, reporting and continuous improvement of the service quality andavailability.-Administration, monitoring and optimization of the global Windows (2003 / 2008 R2) AD andapplication Server Infrastructure-Managed remaining Exchange environment for email retention and the recovery of mail forlitigation.-Designed, planned and implemented Rightfax 9 enviornment. Created a hybrid VM and virtualserver environment. Show less

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  M3 Technology Consultants, Inc.

  Dec 2017 - Jul 2022

  Technical Consultant
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  Solvere One

  Jul 2022 - now

  Technical Project Manager