Zdravko Ivanov

Experience

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  Hewlett Packard Enterprise

  Apr 2019 - Jan 2022

  IT Engineer

  - Working in the areas of hardware platforms, operating systems. On receipt of a service request the IT engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases.- Qualification of hardware cases involves diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer- Identified and solved multiple issues with HW of servers and storage products such as :- HPE ProLiant DL/ML/SL/Synergy Servers, HP ProLiant Blade systems, HP Virtual Connect, HP Uninterruptable Power Supply Systems- MSA, EVA, 3PAR and storage servers Hardware solutions - Solving connectivity issues with the servers and the storage products such as replacing different Hardware or updating or changing settings for the customer to solve and find a better solution for the customer - Keeps customers informed , sets and follows commitments, keeps precise case documentation and case ownership- Timely elevates and/or escalates to next level when the case is complex- Achieves personal goals assigned by the direct manager- Manages multiple tasks as one Show less

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  IBM

  Feb 2022 - now

  Technical Support Professional: MVS Server