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Michael Thanry

Bilingual Pro Support Specialist

161 followers

County Cork, Ireland

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Timeline
About me
Technical Support at Apple
Education
- Lycée Carnot
  1992 - 1996
  Baccalauréat scientifique Physics and Mathematics
- CCT College Dublin
  2020 - 2021
  Diploma in Articial Intelligence and Working into future Information Technology
- The Open University
  2008 - 2009
  Certificate in Information and communications technologies Computing and IT
Experience
- Apple
  Jan 1999 - Jan 2001
  Bilingual Pro Support Specialist
- Artemis International
  Jan 2001 - Jan 2007
  Bilingual Technical Support Engineer
- Dell
  Oct 2007 - May 2016
  Service Delivery Senior Analyst
  Service Management oriented role within a global organisation. Keys activities: SLAs and KPIs definition and monitoring, escalation management, customer management.
- Freelance
  Jan 2012 - Jan 2012
  Web developer
- Apple
  Jul 2016 - now
  - Entreprise technical support engineer
    Jul 2024 - now
  - Technical Support Analyst
    Jul 2016 - now
Licenses & Certifications
- ITIL v3 Foundations
  EXIN
- Pre-sales technical consultant in User WorkSpace Management
  Quest Software