Iveta Gocheva

Experience

• 

  Folklore ensemble "Balgarka"

  Jun 2008 - Jul 2008

  French Translator
• 

  Шугър Импекс Трейдинг ЕООД

  Apr 2013 - Oct 2013

  Restaurant Manager

  - Recruiting, training and supervising staff- Agreeing and managing budgets- Planning menus- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines- Promoting and marketing the business- Preparing and presenting staffing/sales reports- Assessing and improving profitability- Liaising with customers, employees, suppliers, licensing authorities and sales representatives- Making improvements to the running of the business and developing the restaurant. Show less

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  Modis

  Sept 2014 - Oct 2024

  - Administrative tasks- Escalation Management- Operational Management- People Management- Continuous service improvement - Reporting Analysis- Service Transition/Transformation- Report on SLAs/SLOs/KPIs- Monitor development and performance of team members, responsible for day to dayperformance of agents with regard to productivity, SLA’s and customer satisfaction- Manage Availability and Utilization of resources- Manage commitments to the Client- Conduct Performance Reviews- Interview potential new team members- Identify potential efficiency gains and implement the activity required to deliver against thisOperational management within the Service desk, supervising a team in meeting clientsatisfaction and operational goals. Show less

  • Project Manager with French and English

    Apr 2022 - Oct 2024

  • Regional Manager

    Mar 2020 - Apr 2022

  • Team Lead

    Aug 2016 - Mar 2020

  • Backup Team Lead

    Aug 2015 - Jul 2016

  • Technical Support Analyst with French & English

    Sept 2014 - Aug 2015
• 

  HP

  Oct 2024 - now

  Professional Services Project/Program Manager