Rhonda Rawlings

Experience

• 

  First Mid-Illinois Bank & Trust

  May 1983 - now

  Enjoying the strategic planning aspect of my job as well as adding the management of vendor relationships with the company. The call center is still near and dear to my heart as I train a new manager and assist in mentoring agents to be the best that they can be! I oversee the deposit operations of the bank. Includes back room operations, Retail Online Banking, Platform systems for Tellers and Account Opening, overdrafts and charge offs. I also serve on various committess at the bank - Technology Committee, ALCO Committee, Compliance Committee, Internet Banking Committee and Product Development Committee. Responsilbe for the overall all cash position for the bank by managing the branch levels and Brinks' vaults levels.

  • VP Deposit Solutions Manager & Cashier/ BMP - Certified Call Center Manager, CCCM

    Jun 2017 - now

  • VP Branch Operations & Cashier

    May 1983 - now
• 

  First Mid Bank & Trust

  Jan 2015 - now

  VP Deposit Solutions Manager & Cashier

  We've expanded our call center strategy. Currently I have four call centers reporting up through me. One center is for our customers and we also have a center for our internal customers to call for assistance. The other two are hybrids; meaning they take calls from both internal and external customers. As I continue to update our overall strategy, I look for customer experiences and efficiencies. It's exciting times!

• 

  First Mid

  Mar 2019 - now

  It's hard to believe I've been in my new role of VP Conversion & Special Projects Implementation Manager for one year! I've learned a lot about Project Management and will continue to do so. Everyday brings need challenges; it's never boring, that is for sure!

  • Retired!

    Dec 2022 - now

  • VP Conversions & Special Projects Implementation Manager

    Mar 2019 - now