Muhammad Athar Khan

Experience

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  Noor Leather Garments (Pvt.) Ltd

  Jan 2003 - Feb 2005

  Network Administrator

  • Optimized Windows Server and SQL for refined performance. Enhanced network security with ISA Server 2004. • Contributed tech support for various Windows versions and resolved ERP and accounting software issues for growth and efficiency. Efficiently handled DHCP Server and WEB Hosting for high email uptime.• Administered Microsoft Windows Server 2000 and 2003, configurations and updates. • Oversaw Microsoft Windows Directory Services management, DHCP, DNS, and (RRAS) server. • Run MDaemon Email server, monitoring reliable email services. • Rendered technical support for Windows XP, Windows 98, Professional OS, and Office 2000. • Configured and maintained Cisco switch (SOHO) for efficient network operations. • Monitored Microsoft SQL Server 2000, optimizing database performance. • Managed a network with 100+ nodes, organized seamless connectivity and performance. Show less

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  Khalid Enterprises

  Mar 2005 - May 2010

  System and Network Administrator

  • Tuned Windows Server and SQL, significantly enhancing performance. Improved network security with ISA Server 2004. Offered tech support, and administered accounting software, CCTV, and ERP for raised efficiency. Ensured maximum email uptime and seamless network operations for 150+ nodes. Executed disaster recovery plans, minimizing downtime and reducing support requests.• Administered Microsoft Windows Server 2003, configurations and updates • Microsoft SQL Server 2000, optimizing database performance. • Overseen Microsoft Internet Security and Acceleration (ISA) 2004 for robust network security. • Provided technical support for Windows XP, Windows 98, and Vista operating systems. • Guided End-users with Microsoft Office 2007 and 2010 applications. • Headed ERP Software, Fox Pro, and other accounting software, for smooth operations. • Supervised WEB Hosting services for emails. Show less

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  Interactive Media

  Jun 2010 - Jul 2015

  IT Manager

  • Directed IT operations, achieving a 15% boost in system efficiency. Supervised successful projects, enforced IT policies, and furnished efficient technical support, contributing to a 20% team productivity increase. Accomplished disaster recovery and backup plan, reducing downtime by 1%. Streamlined IT accessory procurement, achieving a notable 10% cost savings.• Administered DELL PowerEdge T130 servers making sure their optimal performance. • Managed Microsoft Windows Server 2008, handling configurations and updates. • Responsible for Microsoft SQL Server 2008, for efficient database operations. • Achieved and maintained PFsense Firewall to ensure network security. • Provided support for Windows XP and Windows 7 operating systems. • Assisted end-users with Microsoft Office 2007 and 2010 applications. Show less

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  BIZSOFT SOLUTIONS (PVT.) LIMITED

  Aug 2015 - Aug 2021

  IT Manager

  • Streamlined operations, achieving a commendable 15% efficiency boost. Strengthened cybersecurity, resulting in a notable 25% reduction in incidents, and secured a 10% cost savings in IT budgets. Negotiated vendor contracts, leading to a 15% procurement cost reduction. Led and mentored a team of IT professionals, contributing to a significant 20% team productivity improvement. Implemented a plan of 100% data recovery with under 20 minutes of downtime during critical system failure. • Deployment, configuration, and maintenance of DELL EMC PowerEdge R720 servers (IDRAC, firmware upgrade, Monitoring logs) • Implementation and Administration of SAP Business One, Oracle ERP, and other customized ERP & software for Payroll, Inventory, and Accounts • Administration of Microsoft Windows Server (2008, 2012, 2016, and 2019) • Administration of Microsoft SQL Server (2000, 2008, 2014 and 2017). • Administration of Office 365 Email server.• Administration of vSphere ESXI 6.7, 7.0 and Microsoft Hyper-V Server (2016). • Configuration and maintenance of Firewalls PfSense. • Remote Desktop Protocol (RDP) server for secure remote connectivity• Implementation and management of Windows Server Directory Services, DHCP, and DNS Servers. • Management and support for Windows 7 and Windows 10 and Microsoft Office versions (2007, 2010, 2013, 2016, and 2019). Show less

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  PWG Group UAE

  Sept 2021 - Aug 2023

  Information Technology Specialist

  • Launched strategic network enhancements, resulting in a 25% reduction in infrastructure costs, a 10% decrease in security incidents, and a 45% performance boost. Boosted network support efficiency by 20% through collaborative efforts, developed comprehensive 100% disaster recovery plans, and accommodated impactful technical support and training, resulting in 15% increased team proficiency and 10% reduced support resolution time.• Oversight of DELL EMC PowerEdge R740 servers and IDRAC and RAID configuration. • Administration of Active Directory services, and File Server • Administration of ERP and Accounting software to meet business needs.• Administration of Microsoft Windows Server (2019).• Administration of Microsoft SQL Server (2017) for optimized database performance.• Management of DHCP and RDP Servers for seamless remote support for the branch office in Abu Dhabi. • Management of ESXi 6.7 virtualization platform for efficient resource utilization. • Configuration Fortinet Firewall 30E & 60F for network security. • Oversight of the CCTV system for enhanced surveillance capabilities. • Coordination with the Poland team.• 100+ Users and desktop support Show less

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  Axiom

  Sept 2023 - now

  End user team leader and Data Center Consultant

  Emirate Global Aluminium (Client)End user Team Responsibilities:• Team Management: Oversee team activities, schedule shifts, and manage workloads.• Training and Development: Provide training and professional development for team members.• Performance Monitoring: Evaluate team performance, set goals, and address issues.• Escalation Management: Handle complex or critical issues that require advanced troubleshooting.• Process Improvement: Enhance support efficiency through process optimization and tool updates.• Customer Satisfaction: Monitor and improve customer satisfaction by addressing feedback and concerns.• Reporting and Analysis: Generate reports, analyze performance data, and drive improvements.• Resource Management: Manage support resources, including hardware and software, and oversee budgeting.• Communication: Act as a liaison between the support team and other departments or stakeholders.• Policy and Procedure Development: Develop and enforce support policies and procedures.• Crisis Management: Manage high-pressure situations and coordinate responses to critical incidents.Data Center Support Responsibilities:• Hardware Maintenance: Manage and repair servers, storage, and network equipment.• Infrastructure Management: Oversee power, cooling, and environmental controls.• Network Support: Maintain and troubleshoot network components.• System Monitoring: Monitor performance, availability, and security of systems.• Backup and Recovery: Handle data backups and disaster recovery processes.• Security Management: Implement and enforce physical and cybersecurity measures.• Capacity Planning: Plan for and manage resource needs and growth.• Documentation: Maintain records of infrastructure and configurations.• Vendor Management: Coordinate with vendors for equipment and support.• Incident Management: Address and resolve data center incidents.• Compliance and Standards: Ensure adherence to industry standards and regulations. Show less