Josh Duce

Experience

• 

  Sprint

  Aug 2010 - May 2015

  Retail Store Manager

  • Awarded “Top Performer of the Year” for having the most sales company-wide, 2011.• Managed and scheduled a total of 20 part-and full-time employees while maintaining and driving sales along with the day to day operational aspects of the retail location.• Maintained performance expectations including personal and store sales goals of $500,000 for the year.• Implemented continuous training of all employees by conducting one on one coaching sessions, achieving sales target expectations.• Interviewed/Hired/Trained new employees monthly, improving employee turnover. Show less

• 

  Norwegian

  Oct 2016 - now

  • Manages a base of 160 Cabin Crew. • Provides for the comfort of passengers needing special attention, including unaccompanied children, parents with infants, and people with disabilities, the elderly and Non-English-speaking passengers.• Formulates and implements strategies communicating company goals and department requirements to all flight personnel, improving daily flight performance. • Facilitates in scheduling and resource utilization along with Logistics Coordinator and Chief Pilot.• Supervises the in-flight services and activities of flight attendants and administrative personnel increasing overall flight efficiency/ production to new levels. • Accountable for facilitating on-time departures as well as adhering to company metrics to achieve goals.• Provides monthly strategic guidance on employee relations, conflict resolution, and other related issues, reducing the number of in-flight issues.• Ensures daily compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.• Coordinates weekly purchases for operational necessities and ensures adequate supplies are available to meet customer standards. ( food, beverages, blankets, reading material, emergency equipment ) Show less • Ensured correct number of meals for each flight were ready, packed and assigned correctly according to all customer specifications & client instructions booklets.• Influenced outstanding customer service in the aircraft , impressed our customers, and recognized cultural differences and individual needs.• Collaborated within a team of 9 Cabin Crew to ensure that all elements of the Norwegian Airlines products were successfully delivered to our passengers’ satisfaction, improving the overall customer retention rate. • Maintained Norwegian Airlines high level of safety standards on board the aircraft for the safety of passengers and employees.• Upheld a high standard of personal presentation and felt proud to wear the Norwegian Airlines uniforms as an ambassador of a 5-star Airline. Show less

  • Operations Manager

    Aug 2018 - now

  • Senior Cabin Crew

    Oct 2017 - Jul 2018

  • Flight Attendant

    Oct 2016 - Oct 2017