Juliana Kilduff

Experience

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  UNDP

  Jun 2004 - Jun 2005

  Program Research and Data Analyst Intern

  Gathered information pertinent to proposed programs. Organized field findings, prepared and presented reports to UNDP coordinators relative to program viability.

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  Intersped Logistics Group Boston, Inc.

  Oct 2005 - Mar 2010

  Logistics Manager/ Account Representative

  Managed export and import operations. Established most appropriate route for shipments considering the perishable or hazardous nature of goods, cost, transit time and security. Arranged bookings and prepared shipping documentation in accordance with US import and export regulations. Handled quotes and customer inquiries. Processed billing and cargo claims. Handled negotiations of contract rates with steamship companies, air carriers and NVOs. Expanded company network of agents and brokers worldwide. Arranged charters for large volume, out-of-gauge or project movements by ocean. Managed customer relations. Resolved customer service complaints. Established relationships with potential new clients. Utilized cold calling, lead generation and referrals to prospect new accounts. Show less

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  Mid-America Overseas, Inc.

  Mar 2010 - Mar 2013

  Account Executive

  Increased business share and maximized profit margins by developing and maintaining strong relationships with current clients and promising prospective accounts. Utilized a disciplined call cycle to manage account base. Resolved customer service complaints. Reviewed internal practices and procedures and proposed improvements. Handled all aspects of import and export operations: bookings, shipping documentation, export declaration (AES), HTS classification, ISF, export licenses, letters of credit, dangerous goods, perishables and carnet. Ensured all documentation and procedures were in compliance with U.S. Import and Export regulations and TSA policies. Assisted clients achieve operational and cost efficiencies by formulating optimal shipment routings. Provided guidance to clients on the implementation of compliance practices and process. Maintained a current working knowledge of trade compliance by attending seminars and reviewing industry publications regarding regulatory changes from multiple government agencies. Show less