Rona T.

Experience

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  Johnny Rockets

  Jan 1997 - Jan 2001

  Restaurant Manager
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  Sodexo

  Jan 2001 - Jan 2003

  Catering Manager - Corporate Services
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  Portfolio International

  Jan 2003 - Jan 2006

  Recruitment Consultant
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  Millennium & Copthorne Hotels

  Jun 2006 - Oct 2007

  Regional Recruitment Officer
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  Hilton Worldwide

  Oct 2007 - Jul 2008

  Human Resources & Recruitment Officer

  London Hilton on Park Lane is famed for its unparalleled five star luxury and prestigious location on Park Lane. With 453 spacious guest rooms, including 56 suites, there is something to suit every taste. Our five bars and restaurants remain destinations in themselves, offering something for every taste. Enjoy 360° views of the city from the 28th floor, Michelin-starred Galvin at Windows restaurant. Sample the famous Chocolate Afternoon Tea in Podium, enjoy cocktails in POP Bar, experience island life at Trader Vic’s or spend a stylish evening in the hotel’s nightclub, Whisky Mist at Zeta. Show less

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  Claridge's

  Jun 2008 - Dec 2008

  Human Resources & Recruitment Officer

  Step into Claridge's, a timeless luxury hotel in Mayfair and experience a world of stunning design and flawless service. Aside from general HR duties, my main responsibility was the Recruitment of all personnel from junior level to senior management positions in all departments of the hotel.

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  LRA, a Deloitte business (formerly LRA Worldwide, Inc.)

  Nov 2010 - Dec 2012

  Quality Assurance Consultant

  LRA Worldwide is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). We work with our clients to help them deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability.I provided objective assessments of all operational areas of the Hotels, conducted Brand inspections and consulted with Hotel Managers on Service Quality and meeting Brand Standards. Show less

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  Meta Consulting

  Jan 2013 - Jun 2015

  Senior Passionary Officer (Associate)

  Meta seek to understand the current needs, culture, and challenges of the organization by conducting personal and focus-group interviews, by using relevant surveys and by applying appropriate assessment tools to diagnose the current situations. From the analysis, we will propose customized solutions and appropriate interventions. I specialize in the hospitality industry and provide consultancy, auditing & training services to our clients according to their needs, customizing solutions to help achieve powerful results. Show less

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  Compas Management Consulting

  Jan 2015 - Jul 2018

  Training Consultant (Associate)

  ComPas provides consultancy for business processes, performance management and business performances. Through these services we assist customers in enhancing their business objectives by developing training courses and curriculum.As a Training Consultant, I provide services such as consultancy, mystery shopping and conducting various courses in English & Mandarin. Courses included customized and WSQ courses for our clients across various industries. Clients included Far East Hospitality chain of Hotels and Service Apartments, Asia Pacific Breweries Singapore, Grand Copthorne Hotel Singapore and Osim Singapore. Show less

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  St. Regis Hotels & Resorts

  Jul 2018 - Sept 2020

  Learning and Development Manager
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  Capella Hotels and Resorts ( Regent Singapore, Capella Singapore)

  Jul 2022 - May 2023

  Director of Learning and Development