Javier Ramirez

Experience

• 

  Formula IT

  Oct 2015 - Dec 2016

  Human Resources Assistant

  • Supervised team in charge of security projects • Maintain records of sales and promotions of IT services • Update and maintain employment bulletin board • Review and respond to application inquiries • Provide candidates with recruitment status updates • Identify ways to improve policies and procedures

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  The Borgen Project

  Jul 2017 - Nov 2017

  Human Resources Intern

  • Maintain ongoing relationships with employment agencies to ensure the selection of the most qualified interns, employees and volunteers • Update job postings • Inform groups and classes of openings.• Offer Proactive recruiting assistance (Recruiter Box) • Assist with advocacy efforts.

• 

  Sanitas Medical Center

  Nov 2017 - May 2021

  Lead PRC

  • Ensure patients demographics, clinical and billing information is accurate and up to date• In charge of processing for referrals for specialist for the entire center• Assisted in control of shipment in supplies for both facilities in plantation• Responded appropriately to the physical, emotional and developmental needs of patients.• Maintained clean, safe and well-organized patient environment.• Completed documentation of care, hospital actions and patient activities Maintain a clean, safe and well-organized patient environment. Complete documentation of care, hospital actions and patient activities. ECW training to all personnel in Plantation, Pompano and Lauderdale Lakes locations Show less

• 

  ChenMed

  May 2021 - now

  Prepares the center for patient/customer arrivals. Ensures it’s clean, organized, sanitized and visually appealing.Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner.Reviews ENS notifications and ensures patients receive follow up from their Care Team.Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.Authorized to adjust patient charts with regard to co-payments.Collects co-payments, reconciles charges and submits them to the Center Manager for deposit.Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on.Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient’s medical record and followed up on by the appropriate discipline.Troubleshoots Dashboard, phone, and computer issues.Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintainedSupports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.Sets up conference rooms for weekly PCP meetings.Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniquesWorking knowledge of medical insurance and/or knowledge of electronic medical record EMR systemsGood critical thinking skills, decisive judgment and the ability to work with minimal supervisionAbility to communicate with employees, patients and other individuals in a professional and courteous manner Show less Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.Participates in daily and weekly huddles to provide details on patients.Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patientsMaintains the confidentiality of patients’ personal information and medical records.Reviews patients’ personal and appointment information for completeness and accuracy.Transmits correspondence by mail, email or fax.Performs other duties as assigned and modified at manager’s discretion.Exceptional customer service skills and passion for serving othersWorking knowledge of medical insurance and/or knowledge of electronic medical record EMR systemsKnowledge of ChenMed Medical products, services, standards, policies and proceduresSkilled in operating phones, personal computers, software and other basic IT systemsDetail-oriented to ensure accuracy of reports and dataProficient in Microsoft Office Suite products including Excel, Word Spoken and written fluency in English Show less

  • Front Office Team Lead

    Jan 2022 - now

  • Care facilitator

    May 2021 - Jan 2022