Dave Norris

Experience

• 

  PizzaExpress

  Feb 2011 - Jun 2015

  Waiter

  Engaging with customers, providing a professional and pleasant service, taking food and drink orders accurately, including promoting add on sales, serving food to tables, including making desserts and hot beverages. Cleaning duties on both a daily and as needed basis. Accurate stock control along with waste minimization. Cash handling and managing a personal float, along with associated documentation, ensuring a precise payment process. Setting up of restaurant in morning for start of trading and closing down procedures at the end of the night. Adhering to all company Health and Safety regimes and recording any breach of these procedures on a daily log. Assisting with training of new starters in company practices and procedures, and providing motivation to myself and all colleagues to achieve set targets. Providing and monitoring my own personal development plan, setting myself goals to stretch my capabilities. Reporting directly to my line manager on any ideas to increase sales and footfall. Entertaining and assisting with school visits for pizza making experiences, with 12-30 children, aged 6-11. Show less

• 

  ASK Italian

  Jun 2015 - Sept 2015

  Waiter

  Engaging with customers, providing a professional and pleasant service, taking food and drink orders accurately, including promoting add on sales, serving food to tables, cleaning duties on both a daily and as needed basis. Accurate stock control along with waste minimization. Cash handling and managing a personal float, along with associated documentation, ensuring a precise payment process, adhering to all company Health and Safety regimes and recording any breach of these procedures on a daily log, setting myself goals to stretch my capabilities. Reporting directly to my line manager on any ideas to increase sales and footfall. Show less

• 

  HANNAM'S RELOADING LIMITED

  Sept 2015 - Feb 2016

  Warehouse Supervisor

  Handling deliveries and checking against invoices, organising warehouse and maintaining accurate stock checks. Taking orders via telephone, email and Amazon, picking and packing orders, creating invoices using excel and ensuring prompt dispatch to customers. Contacting customers to ensure correct orders and possible additions, maximising sales. Ensuring correct paperwork for orders, e.g. RCA, RFD documents and firearms certificates, are present when required. General housecleaning duties and maintaining health and safety standards within warehouse and packing room. Show less

• 

  King's Croft Hotel

  May 2016 - Sept 2016

  Duty Manager

  Supervise waiting and bar staff, ensuring function rooms are prepared and set for days events, liaise with head chef about catering for events along with any special dietary needs/requirements, constant communication with clients to ensure a smooth and enjoyable time during their stay on the premises, organise cleaning down of rooms and bars at end of night, ready for the night porter to set up for the next day, managing the adjoining hotel restaurant which is open to the public, with 50-150 covers per day, ensuring all food hygiene and health + safety guidelines are in place and followed. Show less

• 

  Poundworld Retail Ltd

  Sept 2016 - Aug 2017

  Stock Control Clerk

  Checking migration of stock and stock movement between warehouses and within warehouses, ensuring an up-to-date stock record is maintained, and corrected when necessary. Travelling between different warehouses to use Cubiscan machinery and software, to create accurate records of stock dimensions and details, with the aim of creating an accurate database for use in monitoring warehouse layout and pick efficiency. Occasional use of RO PPT and LLOP trucks to move pallets of stock, and load/unload wagons. Notifying managers of any problems with stock levels/stock storage, including reporting damaged racking and any failure to follow guidelines/set procedures Show less

• 

  Hazel 4D

  Aug 2017 - Dec 2017

  Quality Control Clerk

  Checking orders at start and continuously throughout day for any special instructions, and ensuring these instructions are followed to customer specifications. Ensuring a 100% accurate pick is carried out by pickers, flagging and recording any errors. Liaising with couriers at all times to ensure booked deliveries arrive at the correct time/date. Applying correct documentation to each and every parcel and pallet before it leaves the warehouse. Compiling manifests for each pick-up before departure. Maintaining accurate pick counts and pallet counts. Show less

• 

  Cott Beverages

  Mar 2018 - Jul 2018

  Production Operative

  Ensuring production lines/machines are correctly set at the start of shift and each line run. Continuously monitoring production, carrying out regular quality checks, and recording results using SAP. Supervising a smooth transition from previous product run to the next, guaranteeing no cross contamination of product or packaging. Health and safety practices always adhered to

• 

  CMS Distribution

  Oct 2018 - Jul 2023

  Warranty Coordinator

  Handling warranty claims for faulty HDD’s, SSD’s and chassis, by both email and telephone. Issuing replacement units under warranty. When repairs/replacements are needed for OoS units, arranging these with manufacturers. Liaising with couriers and monitoring all collections and deliveries. Applying correct documentation to each and every package/pallet that leaves. Extensive use of SAP, excel and CRM (in-house database). Sending faulty units back to manufacturer for replacement with new units or credit. Assisting technical team with refurbs when necessary. Disassembly of faulty solutions into composite parts for return to manufacturers.Other responsibilities include being a trained fire marshal, and a member of the social committee, organizing monthly and quarterly events and fund-raising days/opportunities. Show less

• 

  Stoelzle Glass Group

  Jul 2023 - Sept 2023

  Sales Executive
• 

  Blue Phoenix Group

  Nov 2023 - now

  Internal Sales Representative