Nirav Patel

Experience

• 

  Booker Group

  Mar 1995 - Jun 2002

  Sales Executive

  Sales ExecutiveResponsible for dealing with customer queries/complanits, promoting key products by both visual demonstrations an in-depth product knowledge, Supervising stock levels for all products, ensuring all quality standards and checks are met, ensuring staff are keep up to datewith sales targets and offers,

• 

  Barclays Bank - Central London Operation Centre

  Jun 2001 - Mar 2007

  Customer Services Assistant

  Customer Services AssistantLocating Fraudulent cheques, Managing both business and consumer clients on a day to day basis, managing queries related to unpaid cheques, stop reports, rejected entries and debit/cards queries, responding positively to ad hoc enquires from clients for additional information/general account enquiries

• 

  Barclays

  Mar 2007 - Aug 2008

  Client Services Executive

  Client Services ExecutiveProviding high quality customers service for clients ensuring all queries are dealt with in a professional manner, both effectively and efficiently, nurturing relationship with existing clients whilst actively aiming to build relationship with new clients, Generating new leads for complex products, with a view to achieve team VAPM targets, maintaining client expectations by remaining in close contact, yet recognising the individual needs and situation of each client Show less

• 

  ICB Group

  Aug 2008 - Apr 2014

  New Busiess Telesales Executive / Business Development Broker

  New Business Telesales Executive. Dealing with new business leads, Telemarketing Insurance Products, Making Cold and warm calls, Maintaining and creating Prospect database, liaising with prospective clients via email and calls, lead generation, Identifying Prospects interests, Setting up and Co-ordination of meeting between prospects and client accounts executives and sales directors, generating weekly reports and updating new business figures, looking at how to grow new business by marketing campaigns and providing feedback. Business Development Broker. Meeting Targets which are set for the team, Meeting individual targets, maintaining new business stats are keep up to date, speaking to prospects and identifying their insurance needs and requirements, providing a full market risk presentation, liaising with insurers about the given risk, generating new business reports, Providing the prospect with a competitive quotation, liaising with insurers about future new business, making sure that each file is FCA compliant, completing CPD training, strong understanding of the market, identifying which insurer would be best suitable for the risk, prioritising workload, assisting other departments in obtaining quotations. Show less

• 

  Anami Agencies

  Apr 2014 - now

  Operations Manager

  Operations ManagerUnderstanding of Insurance processes, experience in dealing with and solving customer issues and questions, motivate and develop staff, instilling strong customer service ethic, managing department workload, supporting the team in their development and training needs, making sure the team complete their CPD, keeping close control of the agreed SLA's, Identify where the team need to develop and implement the process, operational control of the day-to-day running of the team, developing strong relationships with underwriters, and brokers, adhere to underwriting compliance checks, produce statistical and analytical reports for management, building and maintaining excellent client relationships, strong communication skills with the ability to negotiate and influence, responsible for recruitment for the team, making sure that team are clear on their priorities and focus areas, making sure the team have the right tools and technical skills to do their roles Show less