Muralikrishnan Subbarayan

Experience

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  Alpha Systems

  Apr 1999 - Sept 2001

  Marketing Executive
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  Tata Infotech

  Jan 2001 - Jan 2003

  Sales Coordinator

  To coordinate with the central logistics division located at Mumbai for placing of order, reliving of material, installation of products / services, invoicing, delivery, Account Receivables, EMD, organizing seminars, road shows, coordination with Business Partners, Channel Partners, vendors, third parties and other activities relating to sales & sales coordination. Involved in RFC, System Study, RFP, costing and project implementation.

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  IBM India Pvt Ltd

  Jan 2004 - Jan 2008

  First Line Manager

  To monitor the deviation of IT systems from agreed security standards for Server, Software, Database track and drive them to closure as per the agreed guide lines. APAR (OEM Security patches) coordination with multiple teams for installation and closure of the records. If there is a deviation to install / amend the system settings a risk will be raised and signed off with the client as per audit requirement.

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  IBM

  Oct 2008 - Jun 2010

  Technical Services Manager & GSOM

  Business Service Management - is a strategy, approach and methodology for aligning IT elements to the goals of the business. Business Service Management is about communicating the right message, at the right time, to the right level within IT and the business, in business terms or IT terms as appropriate for each audience. Business Service Management is about delivering and maintaining quality services, applications, processes, activities and transactions to the business, so business goals and objectives are met as opposed to IT's goals.Global Service Operations Manager (GSOM), a governance role which is designed to be delivered across the globe to ensure operations from different IBM locations are delivered as designed. Any issue (man made or natural or system defects) that will disrupt business and operations will be taken over and involves around in communicating to the CIO run tower and Senior Executives. Show less

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  Tata Consultancy Services

  Jun 2010 - Jan 2020

  Involved in presales activities like responding to RFP, RFS, RFI etc. Solutioning for transition, operational / sustenance of various ITSM processes. Part of a focus group which works on large deals across the globe with potential contract revenue > $50 Mn. Responsibilities include but not limited to:-> Requirement understanding-> Seek for clarity where required to design an effective and to be solution-> Design the TOM (Target Operating Model) inline with the requirements by building them to TCS differentiators-> Solution write-up, solution presentation with the client-> Bid management-> Participate / Drive Due Diligence to validate solution and to submit BAFO (Best And Final Offer) Show less

  • Service Delivery Manager

    Jul 2016 - Jan 2020

  • ITSM Consultant

    Jun 2010 - Jul 2016
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  Telefónica UK

  Jan 2020 - May 2021

  Infrastructure Service Delivery Manager
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  Virgin Media O2

  Jun 2021 - Jun 2021

  Infrastructure Service Delivery Manager