Joshua Rickers

Experience

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  QHotels

  Nov 2007 - Sept 2009

  Food and Beverage Assistant

  I was a part of the waiting team for the 4 start hotel and restaurant. Being a waiter in the restaurant meant that I had to take food and beverage orders from the customers, enter them through electronic system. When I turned 18 I was promoted to be bar staff, a part of this job was to manage the stock that was in the cellar and behind the bar. Taking a requisition every night to make sure that the bar was fully stocked for the next day. I also had responsibility for all the money in the till, counting and making sure that there was the correct amount in the till when the bar closed. Show less

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  Stafford and Rural Homes

  Jul 2011 - Jul 2012

  IT Technician

  During my placement year at Staffordshire University I was working as an IT Technician at a housing association. This gave me hands on experience with how a company works and how their IT systems fit together. During my time at Stafford and Rural Homes I gained experience working with:Help desk SupportDaily backups of the IT systemsWindowsActive DirectoryCitrix servers and Thin ClientsExchangeMaintenance of servers, Windows and Linux

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  IntaForensics Ltd

  Jun 2013 - Jun 2013

  Graduate

  I attended a graduate training and selection course at IntaForensics in June 2013. During this course I gained:Practical experience of a computer forensic investigationExperience of a Pre-Imaging processMore experience using Encase for forensic analysisExperience providing witness statementsUnfortunately I was unsuccessful with selection process but it was a great opportunity for me to advance my career and I have gained valuable experience that will help me in the future. Show less

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  Reach Internet Ltd

  Sept 2013 - Jan 2020

  Technical Support

  Windows Servers Administration:o Server 2008, Server 2012, Server 2016o Installing and configuring Domain Controllerso Installing and configuring Hyper Vo Installing and configuring Exchange 2016o Active Directoryo Group Policyo Windows Distributed File Systemo IISWindows Desktop Supporto Experience troubleshooting and supporting desktop environmentso Windows XP, Windows 7, Windows 8.1 and Windows 10o Office 2013 and 2016Linux Server Administrationo RHEL, Ubuntu, Centoso Basic Linux administration knowledgeVMWareo Basic VSphere knowledgeo Creating and configuring VMsMail Servero GMS Mail sever administrationo Microsoft Exchange 2016 administrationo Barracuda Antispam Firewall installation and configuration- Data Centreo Installing devices into the data centre. Includes servers, PDUs, switches, routers, KVMs.o Maintaining hardware such as motherboard, RAM, PSU and HDD replacementsWebo cPanel / WHM install, configuration and administrationo Wordpress installationo IIS administrationo DNS with InfobloxVOIPo 3CX install and configurationo Snom IP Phoneso I attended a 3CX training courseCitrix Netscalero Basic knowledge of Citrix Netscalero Creating redirects and reverse proxieso Creating Content switches and Load BalancersNetworkingo Basic networking knowledgeo Draytek Router administration experienceo Watchguard administration experienceo AP installationo Laying CAT5/CAT6 and patchingOn Siteo Technical and helpdesk support for two schoolso Shop installations for two retailers Show less

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  Bespoke Computing Ltd

  Jan 2020 - Jun 2022

  Technical Support Engineer

  In my role as an IT Engineer with Bespoke Computing; I work across a variety of areas involving IT support to ensure our clients receive the best possible service. This includes providing proactive technical services and support for core business systems and applications at network level.I also perform document maintenance for all computer systems and network infrastructure as well as liaising with clients to keep them informed of incidents and impending changes.During the time I have spent working for Bespoke Computing, I have benefitted from ongoing training and constant support from the team and our Managing Director.We are a highly experienced and hardworking team which is great to be a part of. Ensuring that our clients receive the best service we can offer is a high priority. Show less

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  Probrand

  Jun 2022 - now

  • Solutions Engineer

    Aug 2024 - now

  • Senior Service Desk Engineer

    Jun 2022 - Aug 2024