Heidi Gouger

Experience

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  EnergyNorth, Inc.

  Jan 1989 - Jan 2001

  Began my tenure at EnergyNorth, Inc. working in customer service and customer credit. Transferred to Marketing for 4 years, providing administrative support to the Residential Marketing Manager and 4 sales representatives. Ended my administrative roles at EnergyNorth as an Executive Secretary to the Senior VP/CFO and VP/Controller, managing schedules, drafting correspondence, filing documents with the Public Utilities Commission of NH and the Securities and Exchange Commission, and maintaining all legal correspondence. Show less

  • Network Administrator

    Jan 1999 - Jan 2001

  • PC Support/HelpDesk Specialist

    Jan 1998 - Jan 1999

  • Executive Secretary, and other positions

    Jan 1989 - Jan 1998
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  Rocket Science, powered by Prexar

  Jan 2001 - Jul 2001

  Network Engineer

  Senior LAN Administrator of corporate LAN and consulting Engineer to outside customers for LAN and WAN technologies.

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  Brattleboro Retreat

  Jul 2001 - Aug 2006

  Network Administrator

  Network Administrator of 275-user Windows 2003 Server/2003 Exchange environment. Primary responsibilities included day-to-day operation and management of switching, routing, telemedicine/videoconferencing, servers, security, firewall, anti-virus, and 24x7x365 system monitoring.

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  Savings Bank of Walpole

  Aug 2006 - Apr 2016

  AVP, Information Technology

  Responsible for oversight of the IT staff and day to day operation of all data and voice technology at the Bank. Lead day-to-day technical operations and activities of the help desk, virtual environment, SANs, server and network infrastructure, anti-virus, system monitoring, backup and recovery, and night operations including nightly processing, software updates, and system patching.Led the creation of an organization-wide project methodology as requested by the Board and recommended in exam results. Created all policies, procedures, and templates included in the organization’s Project Playbook. Proved method with its use in 2 major strategic projects. Designed and conducted internal day training required to certify staff as approved project managers.Serve as Project Manager for IT and strategic projects as assigned. Show less

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  Crews Bank & Trust

  Apr 2018 - Nov 2022

  Project Manager

  Responsible for the overall leadership, mentorship, and effective performance of the Project Management Office for four bank holding company with accountability to deliver consistent, high-quality projects while driving a culture of effective collaboration. Leverages leadership and expertise in program and project management to lead and direct the project management team and works with cross-functional, line of business leaders to define and deliver critical initiatives to support targeted business outcomes. Works directly with leadership to understand strategic and tactical goals and translate into effective support and project governance services. Show less

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  MillerMusmar CPAs

  Dec 2022 - now

  • Chief Operating Officer

    Jul 2023 - now

  • Project Manager

    Dec 2022 - Jul 2023