Carolyn Pfalzgraf

Experience

• 

  Boston Latin Academy

  Jan 2009 - Jun 2009

  Mathematics Department Assistant

  • Developed and composed curriculum materials to service math departments in Boston Public Schools• Organized standardized test questions structure, content and design for city-wide testing programs• Responsible for coordinating packaging and delivery of standardized testing materials to district schools

• 

  Marathon Sports

  Jul 2009 - Apr 2011

  Sales Associate

  • Organized incoming shipments and facilitated inventory managements on all company computer systems • Devised training methodologies and techniques and responsible for training new staff members• Collaborated with coworkers to create a more efficient customer service model during high volume periods

• 

  Team in Training

  Aug 2010 - Feb 2011

  Assistant Coach

  • Collaborated with Head Coach to organized team race preparation and individualized training programs• Organized, prepared and lead weekly team training events and practices• Managed correspondence with team members, including writing a weekly email publication on training techniques, race preparation, nutrition and injury prevention.

• 

  Friends Childcare

  Jan 2011 - Nov 2011

  Teacher

  • Managed a classroom of 14 preschool age students in a classroom setting• Created and implemented developmentally appropriate curriculum to instill crucial academic and social skills• Analyzed and documented emotional, physical and cognitive development of students on a monthly basis

• 

  Truven Health Analytics

  Oct 2011 - Oct 2014

  Analytic Associate

  • Analyzed medical and prescription drug claims data for multiple clients in order to provide insightful analytic solutions regarding healthcare spending and plan design• Designed and produced reports and regular dashboards on a monthly/quarterly basis • Managed and plan long-term analytics and longitudinal studies• Presented reports, findings and key statistics to clients to help inform healthcare decisions• Identified key trends, outliers, discrepancies, characteristics, etc. with client data and presented these findings regularly in order to inform clients’ healthcare and benefits decisions• Coordinated with clients and colleagues to resolve ad-hoc queries about the data• Created and maintained complex macros, analytical templates, and data sets in Excel • Tested multiple databases on a monthly basis to interpret trends and investigate anomalies in the data• Lead efforts to implement standardized processes and documentation for recurring deliverables• Collaborated with analytic team in Chennai, India and managed outsourced work Show less

• 

  ERT

  Oct 2014 - Dec 2021

  • Certified Scrum and SAFe Product Owner• Product Manager for web application used by physicians and clinical study management teams for 50% of all FDA drug approvals • Manages global development team responsible for delivering quarterly releases of a customer-facing web platform which integrates multiple data types from in-house and third-party hardware devices• Integrates data and services following M&A activity • Lead two successful product launches, supporting multi-million dollar return within the first year• Identified by Executive team as high-potential and participated in leadership programs within the company• Ongoing engagement with customers and key opinion leaders Show less • Performed special projects as assigned using web-based research and learning internal systems for managing information• Learned and provide current information about ERT’s business operations as well as the wider market for ePRO and clinical research activities• Gathered and organized information as described and presented detailed data primarily utilizing spreadsheet analytical tools• Monitored advances in technology and industry best practices for early market advantage• Developed technical and business assessments under the direction of the VP of Product Management for new market opportunities• Developed and presented assessments to Product Management team on new feature impact across product suite Show less

  • Platform Manager

    Jun 2021 - Dec 2021

  • Associate Platform Manager

    Apr 2016 - Jun 2021

  • Business Systems Analyst

    Oct 2014 - Apr 2016
• 

  Clario

  Dec 2021 - now

  • Manages Platform Releases that are on-time and in scope, while collaborating across business lines to ensure readiness and adoption of the Platform and its features • Manages Platform budget reporting and time booking • Fosters a collaborative and innovative team environment, motivating teams to meet company objectives and key deliverables• Ensures adherence to industry best practices and standards within the software development lifecycle• Reports on key performance indicators (KPIs) to senior leadership, providing insights into team performance and platform progress across releases • Continuously evaluates processes to improve accuracy and efficiency in reporting• Facilitated Rebranding across Clario Product Suite Show less • Drove innovation by identifying and implementing new features and improvements within the Clario Site Experience • Developed and delivered presentations and demos to stakeholders, showcasing platform capabilities and advancements for Clario Site• Translated the Voice of Customer to Products to drive profitable market growth • Delivered measurable business results through product solutions that met both Market and Company objectives • Managed and accountable for all aspects of Product Life Cycle Show less

  • Program Manager

    Feb 2025 - now

  • Senior Platform Manager

    Jun 2023 - Feb 2025

  • Product Manager

    Dec 2021 - Jun 2023