Steven Dyson

Experience

• 

  Beechtree corporatewear LTD

  Aug 2001 - Jul 2006

  IT Manager

  Oversee all aspects of the IT function within a manufacturing environment, project plan infrasturure upgrades, software upgrade and implentation.

• 

  SCORPIO PRINT FINISHING LIMITED

  Jul 2006 - Aug 2007

  IT Manager

  Look after all aspects of the IT infrastructure, Project Plan Database Migration from Old Co. to New Co.Oversee New implementations of CCTV, Phone System and Swipe card access, Payroll systems.Day to day management of Mobile Telephony, Blackberry Enterprise Server, SQL Server 2000, MS 2003 SBS Server, MS Exchange Server, Network Infrastructure Installation and management.

• 

  Bekaert

  Aug 2007 - Jan 2009

  Senior IT Systems Engineer

  Responsible for the support and to maintain Windows servers, laptops and desk tops including Windows 98SE, Windows 2K, Windows XP, Windows SBS 2003 and Windows 2003 ServerMaintaining a diligent approach to supporting data systems such as Sage Line 500, SQL Server 2000/2005, Windows Server 2000, 2003 SBS and server Standard Edition, MS Exchange Server Administration, Sophos Enterprise Manager, Acronis Enterprise Image softwareResponsible for the network infrastructure management and installation including network printers, faxes and routersInstallation and management of Voip Telephony System based on Asterisk and Free PBX Linux SystemResponsible for managing targets and relevant projectsCo-operated in the design software using VB6 to make data management Assisted in the design of software in order to collect data from eddy check systemResponsible for the management of projects budgets and adhered to all set time frames Show less

• 

  Personal

  Dec 2009 - Feb 2011

  Full Time Carer

  Full time carer for my terminally ill partner

• 

  Various Companies

  Feb 2011 - Apr 2014

  IT Contractor

  • Short Term Contract work for various companies around the Yorkshire, Manchester and Liverpool Areas• Varied from Desktop Support, Server Build and Installations• Network Cabling installation and Patching

• 

  BASF

  Nov 2011 - Feb 2012

  Roll out Engineer/ Onsite Project co-ordinator

  Responsible for receiving 1500 pc/ laptopsMatched Asset tags to usersResponsible for the complex planning of deployments for onsite EngineersEnsured the safe and prompt delivery of IT to various departments in preparation for deploymentMethodical in approach regarding managing deployment time scale incorporating all schedule and agreed planningMaintained an accurate and professional report incorporating daily deployments and agreed time scales, late delivers and weekly targets in preparation for Project Managers inspection Show less

• 

  Daisy Group

  Apr 2014 - now

  Quality Manager

  • Create database connected PHP, HTML, Javascript and Ajax dashboards to display ticket states in a RAG status for Jeopardy management • Create database connected spreadsheets for analysis of Customer SLA management• Management of high priority tickets and progression to resolution with the aid of resolver teams• Working alongside resolver groups to advise on backlog reduction, ticket and queue management• Design and implementation of High Priority communications tool• Log and manage Customer satisfaction surveys, investigate issues raised and liasse with resolver teams to attain a higher level of performance• Perform random ticket inspections and log quality tickets if any issues found within any area of the ticket life cycle• Taking incoming support calls from customers• Logging tickets via various ITSM tools• Providing first line fixes• Active Directory administration• Exchange administration• Password resets• Creating Excel Dashboards from csv exports Show less