Phil Darcy

Experience

• 

  Hertz

  Jun 2004 - Jun 2006

  Customer Service Representative

  · Investigate and resolve incoming customer queries within a deadline to ensure customer satisfaction· Use Hertz systems and research tools effectively in order to decide if financial adjustment should be awarded.· Work closely with external Hertz branches, departments and offices worldwide· To ensure new staff were trained on their daily tasks and were comfortable working on their own without supervision.

• 

  Allstat Ltd

  Jun 2007 - Jun 2009

  Account Manager

  · To provide SME & Corporate customers with mobile phones & accessories· Work with HR & IT from each client to ensure all staff were provisioned· Supply a 9-5 customer service to all users employed by our clients· Work with internal Accounts Department to ensure all outstanding debt was collected

• 

  Emovis

  Jun 2009 - Dec 2015

  · Responsible for delivery of IT Projects· Ongoing communication with the business, Senior Management Team, & project sponsors· Management of all project reporting· Management of Application Delivery Process· Purchasing & Invoicing Manager · Manage a team of 60 Customer Service Agents· Monitoring attendance, punctuality, and assigning Daily Work· Monitoring Productivity & Quality· Interviewing / Hiring of new staff· Hosting 1-2-1s and appraisals of Team Members· Reviewing procedures & processes for areas to gain efficiencies · Investigate & resolve customer queries within a SLA to ensure customer satisfaction, and team targets were met· To assist the training department with the creating of new training material for new aspects of the business· To ensure new staff were training on their tasks and were comfortable working on their own without supervision· To assist in the deployment of new system upgrades

  • Project Manager

    Jun 2013 - Dec 2015

  • Customer Service Team Lead

    Jun 2011 - Jun 2013

  • Customer Service Representative

    Jun 2009 - Jun 2011
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  WOOD CONCEPTS

  May 2016 - Oct 2017

  Sales & Compliance Coordinator

  · Manage all business compliance requirements for both EUTR regulation and PEFC/FSC certification· Maintain ongoing communication with both European & Worldwide suppliers to ensure delivery of products· Manage internal purchasing and invoicing· Create sales orders based on the needs of our customers· Create SOPs, Internal documents, and reports based on business requirements

• 

  Bidvest Noonan

  Oct 2017 - Mar 2023

  • Support the ERP platforms by resolving day to day data and process issues using SQL. • Assist the end users providing training and support where needed. • In-depth analytical skills, working closely with technical/business teams to streamline support processes and resolve detailed issues. • Document workflows and processes and procedures. Regularly identifying and promoting opportunities to automate system processes • Work closely with business stakeholders to establish new system requirements and translate them into technical solutions. Show less

  • Head of ICT Applications

    Feb 2022 - Mar 2023

  • ICT Application Support

    Sept 2019 - Feb 2022

  • People Team Lead

    Oct 2017 - Sept 2019
• 

  Ergo

  Apr 2023 - Aug 2023

  Project Manager
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  Bidvest Noonan

  Aug 2023 - now

  Head of ICT Operations