Arunkumar Kumarasamy

Experience

• 

  ITC Hotels

  Oct 2018 - Jan 2019

  Internship Trainee

  * Resolved customer inquiries and requests promptly and professionally, achieving a 99% resolution rate.* Provided excellent customer service to an average of 50 guests per day, resulting in a 98% guest satisfaction rating.* Assisted with the planning and execution of special events, ensuring that guests had a memorable and enjoyable experience.

• 

  ONWORDS SMART SOLUTION

  Mar 2021 - Aug 2022

  Digital Marketing Manager

  * Increased customer satisfaction by 30% by developing and implementing customer-centric marketing campaigns.* Boosted website traffic by 40% and lead generation by 25% through successful SEO and paid marketing campaigns.* Reduced bounce rates by 20% and increased click-through rates by 10% by optimizing landing pages and call-to-actions based on customer data and insights.* Improved social media engagement by 30% and brand awareness by 20% by creating and sharing relevant and engaging content, and interacting with customers regularly.* Monitored and analyzed key performance indicators (KPIs) in real time to identify and address customer pain points, and ensure continuous improvement in the customer experience. Show less

• 

  Domino's

  Sept 2022 - Nov 2022

  Team Member

  * Warmly greeted and assisted 80 customers per day, with a 99% customer satisfaction rating.* Resolved customer inquiries and requests promptly and professionally, with an average resolution time of 2 minutes.* Exceeded sales targets by 10% each month.

• 

  Sainsbury's

  Nov 2023 - now

  Trade Assistant
• 

  Tesco

  Feb 2024 - now

  Customer Assistant