Kristin Maas, MBA, PMP

Experience

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  EPlus inc.

  May 2007 - May 2011

  Senior Project Manager

  Worked for Enventis, ultimately acquired by ePlus.Optimized systems and processes for end of life, communications, and business improvement plans. • Coordinated and project managed medium to large Cisco voice and data implementations. • Directed onsite network architecture and infrastructure, IP telephony design, and implementation.• Managed design and implementation of organization Contact Center/Call Center.• Organized hardware licensing movement as far as configuration scheduling and final shipping destination.• Collaborated with project management team and appropriate internal resources to establish optimized processes.• Contributed to internal and external documentation and review including process, design, and other communications.• Attended Project Management training ‘boot camp’ and Cisco ICM Product Training. Show less

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  Affinion Group

  Jun 2011 - Feb 2012

  Senior Technical Project Manager

  Employed with Connexions Loyalty Travel Solutions, acquired by Affinion Group, Inc.Leveraged and Agile approach to infrastructure projects, leading the infrastructure development team and collaborating with application development. Forecasted project timeline with application development release schedule.• Managed a wide range of projects such as Mobile Device Management, Security information and event management (SIEM) implementation, and 2-Factor authentication requirement.

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  NN Investment Partners

  Feb 2012 - Jul 2013

  Strategic Solutions Sr. Project Manager

  Orchestrate change as it pertains to new products, processes, and services within the Retirement, Insurance, and Annuities business lines.

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  Concentrix

  Jul 2013 - Nov 2014

  Information Security Manager

  Employed with Stream Global Services, acquired by Convergys, and then acquired by Concentrix.Propelled Information Security projects from start to finish, including a wide range of audit request responses and registrar point of contact for corporation.• Focused on regulatory audits like Payment Card Industry, System and Organization Controls, International Organization for Standardization (PCI, SOC, ISO) and Information Security projects such as mobile device management. • Served as Resource Lead for ISO 27001 certification. Built the Risk Assessment and the information security management system (ISMS). Show less

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  U.S. Bank

  Nov 2014 - Sept 2023

  VP, Consumer Channel Group

  Led the contact center workstream for the Union Bank acquisition. Headed three teams for both the business line and internal technical efforts while focusing on prioritization, minimizing risk, and a delighted customer response. Coordinated personnel, contractor management, and hiring, served as manager of managers. Directed governance functions such as budget, contracts, vendors, and assets.• Managed major acquisition workstream from estimation and planning to execution and decommission.• Led central data repository for Union Bank branch migration to US Bank (branding, technology, processes).• Managed a portfolio of projects across enterprise operations, facilitating business line communications, navigating third party contract negotiation, and providing vendor assessments.• Owned capital expense planning, total cost of ownership, return on investment, and budget management.• Specialized in the strategic direction and business benefit for US Bank cloud contact center, workforce management, and adjunct services. Defined the strategic direction and roadmap for contact center capabilities.• Aligned as key to gaining funding approval (~$20MM annually) to implement Amazon Connect (Amazon Web Services contact center solution) in the enterprise. • Managed the contact center solution architecture (hybrid on-premise and cloud), code pipeline, and security requirements.• Collaborated with business line resource to prioritize features based on voice of the customer input.• Led voice and contact center work intake, branch delivery requirements, and branch operations for the consumer channel. • Business Resource Group Chair for US Bank: Women in Technology (2-year term) Show less

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  KJ Maas Industries, LLC

  Sept 2023 - now

  Consulting and Sales Professional

  Accomplished professional sharing expertise through speaking engagements and consulting. Also pursuing multiple passion projects. Please visit my website for details. I have been exploring entrepreneurial opportunities through business acquisition and real estate as well.• January 2024: Keynote Speaker for Minnesota Chapter, Information Systems Audit and Control Association (MN ISACA) Roundtable• I established a domain through AWS (Amazon Web Services) for email and web [email protected] I am also using Amazon Connect for business. I can quickly create email, web, and phone using AWS for your small business too.• Web address: kjmaasindustries.com Show less

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  Allianz

  Apr 2024 - now

  Program Manager, Transformation and Strategic Execution Office (TSEO)

  Contract partner with Logisolve and placed as the TSEO Program Manager for the Allianz VS10 initiative. In the role I'll secure program funding and ensure the efforts align with organization strategic goals. The position also includes monthly executive reporting, risk and escalation management, and monitor tracking to defined OKRs. VS10 is a variable annuity platform.