Craig Clark

Experience

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  Maclean Hunter

  Oct 1978 - Sept 1982

  Maintenance Technician

  • Maintenance and repair of all equipment owned and operated by the company.• Key technical role in major live broadcasts, such as the Royal Canadian Henley regatta.• Key role in implementing Niagara Region’s EBS (Emergency Broadcast System).

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  Bermuda Broadcasting Company Ltd.

  Sept 1982 - Sept 1987

  Audio & Video Engineer

  Responsible for installation and maintenance of all electronic equipment including transmitters (AM, FM, TV), video cameras (ENG and studio), VTRs, video switches, audio mixing boards, tape decks, broadcast automation systems, telecine, etc.• Installation, maintenance and repair of all electronic owned by the company.• Design and construction of custom equipment to meet specialised needs.• Supervision and training of junior staff.

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  Applied Computer Technologies Ltd.

  Oct 1987 - Oct 1999

  Manager - Customer Services

  Overseeing all of the technical teams providing services to the company's client base. Responsible for developing and implementing customer support strategies, managing vendor relationships, developing support services, hiring technical staff, implementing client relationship and services tracking software.• Managed department of fifteen people, including administrative and technical.• Designed or developed policies, forms, brochures, procedures and contracts.• Assessed staffing levels; hired new employees; conducted employee reviews.• Developed new types of contracts, determined rates and types of coverage.• Developed and implemented the departmental business plan and budget.• Selected, implemented and administered internal CRM system.• Responsible for all departmental purchasing decisions.• Responsible for customer relations, resolution of customer complaints.• Negotiated and finalised contracts with suppliers and customers.• Ongoing database development, custom reports creation in Crystal 7.• Provided backup role to company technical personnel, giving advice and direction as needed. Show less

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  Computer City (Bermuda)

  Dec 1999 - Dec 2012

  Owner & General Manager

  Overall management and strategic direction of the company.* Conceived, developed and launched the company.* Determined strategic direction of company.* Created and implemented company policies.* Senior executive leadership role.* Hands‐on approach in many critical areas.* Personally hired and trained all senior staff.* Selected and implemented internal CRM system.* Selected and implemented customer facing e‐commerce website.* Ongoing database development, custom reports creation in Crystal 8.* Company won 15 awards in 12 years for Sales & Service excellence. Show less

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  Cyber-Tech

  Jan 2013 - now

  Consultant & IT Resource

  Freelance IT including hardware, software and operating system support to government, commercial entities, charities and individuals. Installation and support for all versions of Windows, OS X and Microsoft Office. QuickBooks installation, configuration and ongoing support. Support for most Apple devices including Macbook, iPhone, iPad and Apple TV. Specialist at removing malware from compromised Windows computers. Installation and support for Asterisk / FreePBX on CentOS.

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  BS&R Group Ltd.

  Nov 2014 - now

  Office Manager

  * Responsible for overall operation of the office.* Processing payroll for the company as well as dealing with most HR issues.* Generating invoices to customers, receiving payments from customers.* Ordering equipment, supplies and inventory from local and overseas vendors; paying their bills.* Making bank deposits, managing the company’s credit cards, reconciling bank accounts and credit cards.* Registered a new domain name for the company and migrated the company to Google Apps* Installed and configured the company's first server to host QuickBooks in-house and also replace an aging NAS device.* Responsible for all technical issues involving the company’s network and computer equipment. Show less