Adrian Hall

Experience

• 

  Biolife Plasma Services

  May 2016 - Jul 2024

  Customer Experience: Measured the donor/customer experience by analyzing and reviewing Qualtrics survey data, looking for positive and negative trends in order to celebrate high performing employees and maximize staff schedulingData Analysis: Tracked key operating metrics and corresponding data using PowerBI, analyzed and adjusted operational performance in real time to drive operational efficiencies across the centerTrend Identification and Research: Utilized operations data in order to identify donor/customer trends and determine opportunities for business improvement, identified labor and workforce trends utilizing employee exit data to reduce workforce turnover by 20% year over yearProcess Improvement: Identified operational deficiencies related to staffing and donor/customer floor management, implemented and trained systematic changes across the team to better balance employee coverage throughout the day, resulting in a reduction in donor/customer processing time by 30% year over yearTraining and Development: Presented at weekly district meetings via Teams to guide 30-40 company managers, assistant managers, and quality managers through key metrics and operations data, led monthly in-person staff meetings to walk 50+ employees through key information and operational changes Recruiting Processes: Designed and built comprehensive recruiting system and individual tools using MS Excel, Word, and Outlook in order to automate the process of responding to applicants and scheduling candidate interviewsNew Hire Onboarding: Created tracking documents and systems using MS Excel, PowerPoint, and Word to organize and communicate upcoming steps in the onboarding process for 100+ new hire employees Show less Operations Management: Created and maintained operations processes and documentation using MS Excel and Word in order to standardize procedures relating to daily open and close, patient scheduling sheets, and center process change memosInventory Forecasting and Management: Oversaw inventory control and ordering using SAP and Ariba to analyze donation data in order to ensure sufficient medical supplies such as sample tubes, gauze, and band-aids were available each day, used the Kanban system to streamline inventory management across the centerEmployee Management and Scheduling: Designed an employee feedback system for center staff to share needs relating to scheduling and operations resulting in better work life balance for employees, utilized MS Excel and DayForce to build out weekly staffing schedules for 40+ employees using forecasted donation data to more accurately operate the donation center Show less Operational Efficiency: Applied lean manufacturing techniques such as 5S, Kanban, Kaizen and Six Sigma to drive improved operational efficiency across the centerData Analysis: Implemented new data centered operational processes with a focus on consistency and positively impacting donor engagement and center performanceTeam Development: Worked closely with 50+ individual team members to build leadership abilities and improve communication skills across the team, resulting in higher employee morale and a more positive work environmentCommunication: Communicated externally with vendors and various service providers to solve legal concerns, resolve donor incidents, and lead building maintenance efforts Show less

  • Assistant Manager

    Jul 2021 - Jul 2024

  • Assistant Manager

    Dec 2019 - Jun 2021

  • Center Supervisor

    Aug 2018 - Nov 2019

  • Phlebotomy Technician

    May 2016 - Jul 2018
• 

  Walmart

  Jul 2024 - now

  Logistics Load Manager