Nancy Dias

Experience

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  ORCHID HOTEL ( Kamat Hotels India Ltd)

  Feb 2011 - Feb 2013

  Front Office Supervisor

  Providing excellent quality services to guest.Responsible for successfully handling the business centre (meeting rooms) at the Orchid & its guest.Sending quotations & confirmation to guest via emails.Attending to guest queries & complaints over the phone & on direct basis.Providing secretarial services eg : photocopies, printouts, faxing, comb-Binding & internet among other facilities to the guests.Maintaining records of all the companies using the meeting room in the register & on the computer system.Supervising colleagues by ensuring smooth operation of the department during the duration of the meetings. Show less

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  Mahindra Holidays & Resorts India Limited

  Aug 2013 - Aug 2014

  Sales Executive

  Achieving stretched targets in a result – focused environment.Identifying potential customers and creating new business opportunities in line with the strategic direction of the company.Maintaining strong relationships with clients by providing support, information and guidance thus, ensuring high level of customer service is met at all times.Handling objections and cancellations effectively.Making effective sales presentation and negotiating on the cost to close deals.Recording sales and maintaining client database.Liaising with sales, pre-sales & member relations department. Maintaining own awareness of the product in-order to sell effectively and undertaking training as and when required. Show less

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  ITC Hotels

  Nov 2014 - Dec 2015

  Banquet Sales Cordinator

  Establishing and improving the reputation of the hotel by offering a personalized style of service as per the hotel standard operating procedures.Being a one point of contact and a consultant to guest from the first call till the day of the event.Promptly responding to guest enquiries, preparing proposals, contracting bookings, making invoices and menus.Composing, publishing and distributing Banquet event order to all department heads and personnel who are involved in servicing banquet’s function.Assisting in implementing sales strategy as set by the banquet manager.Planning & coordinating with banquet operations timely to ensure complete guest satisfaction.Updating and maintaining the sales and catering calendar, daily sales report and revenue projection on a daily basis.Studying requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.Acting as a liaison between internal departments of the hotel and host of the event. Performing all duties as deemed necessary for the success of the department. Show less

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  Al Khoory Hotels

  May 2016 - now

  Guest Service Officer

  Ensuring smooth check -in and check out in accordance with the hotel standard.Promptly and accurately updating registration cards along with guest profiles and preferences.Maintaining and handling cash float and transactions. Making reservations over the phone and in person.Co-ordinating room changes and advising relevant departments accordingly,Maximising revenue by using up-selling techniques to promote hotels products and services.Managing guest requests, inquiries and complaints effectively and efficiently,Tallying DTCM Report with guest in-house along with other reports on daily basis. Show less

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  Jumeirah

  Jan 2018 - now

  Sept 2018-PresentJumeirah Group of Hotels and Resorts- Madinat Jumeirah Assisting guest inquiries, complains and reservations via emails and over the phone. Arranging transfers as per guest flight details to and from the airport and on the various basis. Maintaining efficient and accurate record filing and record keeping system. Posting chargeable transfers and allocating profit package accurately. Reconfirming flight details with the guest for their arrival and departure. Liaise with outsourcing car rental companies, airport desk team and internal departments. Show less Escorting guest and providing a room orientation to every arriving guest following the luxury standards and hallmarks. Complete all individual personalized check in and check out. Performing Front desk cashiering duties. Completing Registration cards & follow-ups on guest payments. Answering and distributing all telephonic/fax or emails of in-house guest or incoming guests. Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies. Work to achieve the department's objectives in order to achieve targets and KPI’s (Sirius/ Upselling etc.) Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events To liaise with Transportation the airport pick-up timings to ensure all guests arriving with our Hotel cars are being met. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the organization. Show less

  • Guest Service Executive

    Sept 2018 - now

  • Guest Relations Executive

    Jan 2018 - Sept 2018