Jesly Cless

Experience

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  Starbucks

  Sept 2017 - Jun 2019

  Barista

  • Welcomes customers by determining their coffee interests and needs. • Generates revenues by attracting new customers; defining new and expanded services and products. • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks Show less

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  Toby and Leon Sinai residency home

  Mar 2019 - now

  Dining Room Supervisor

  • Exceeded budgeted Food and Beverage sales revenues by 20%, while effectively managing and controlling payroll and overhead costs.• Implemented efficient monthly food and beverage inventories and reconciliations, resulting in a 15% reduction in inventory discrepancies.• Maintained high standards of personal hygiene and department dress code among staff, ensuring a professional and welcoming atmosphere for guests.• Developed and communicated employee standards, enhancing the quality of service, and aligning staff practices with industry best practices.• Trained new staff on workflow objectives and delegated onboarding responsibilities, accelerating their integration and productivity.• Collaborated with the Food and Beverage Management team to develop and execute successful promotional ideas, increasing customer engagement by 25%.• Ensured the timely and accurate serving of orders and introduced promotional menus, leading to a 10% increase in customer satisfaction.• Proactively resolved customer conflicts and dissatisfactions, maintaining a high level of customer loyalty and positive reviews.• Enforced rigorous kitchen sanitation and safety standards, resulting in zero health and safety violations during routine Department of Health inspections.• Conducted engaging weekly/daily pre-meal meetings, improving staff communication and coordination for smoother service delivery.• Coordinated work activities among front-of-house service staff and back-of-house staff, streamlining service flow and reducing waiting times by 15%. Show less

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  Boca Raton Regional Hospital

  Jan 2020 - Apr 2020

  Patient Access Intern

  • Develop a working knowledge of hospital operations to a degree that allows for the successful completion of projects supporting a variety of hospital operations.• Develop working relationships with staff and management that allows for successful business interactions across all levels of the organization.• Full communication with department managers and staff, successfully complete projects and work tasks assigned.• Filed and coded daily invoices • Research trends in healthcare • High quality professional day-to-day execution of initiatives and special projects Show less

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  Universal Healthcare Consulting

  Jan 2021 - Apr 2022

  Healthcare Risk Manager

  • Managed and audited Cloud platform, ensuring data security and regulatory compliance.• Continuously assessed and minimized risks for healthcare clients, resulting in improved patient safety and reduced liability.• Conducted onsite/virtual inspections, identifying potential areas of improvement, and implementing risk management strategies.• Implemented a Risk Management QAPI(Quality Assessment and Performance Improvement) program through the cloud platform, resulting in enhanced process efficiency.• Audited crash cart medication expirations, employee credentials/certifications, licenses, facility licenses/permits, and surgical charts, ensuring adherence to compliance standards.• Developed quarterly reports and analyzed risk management data, leading to actionable insights and a 15% reduction in potential deficiencies.• Provided comprehensive risk management training to key healthcare organization staff, promoting a culture of safety and accountability.• Calendar tracked and trended facility operations, facilitating proactive risk mitigation.• Supplied facility-specific surgical/procedural forms, streamlining documentation processes.• Achieved and maintained accreditation status for various healthcare facilities and specialties, showcasing a commitment to excellence.• Reviewed policies to reflect changing accrediting body standards and state regulations, ensuring ongoing compliance.• Promoted and maintained a safe working environment for all staff, implementing effective risk management and health & safety strategies. Show less