Experience

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  Targus technologies pvt ltd.

  Apr 2013 - Aug 2014

  Lapto & desktop hardware & network support engineer

  ● Senior service engineer working on the UPLC (Uttar Pradesh Laptop Contribution) project for an HP service center.● Provide service for the HP pavilion g4 notebook pc.● Provided technical assistance, specifications, and training to teaching sta

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  Inca technologies pvt. ltd.

  Jan 2015 - Apr 2015

  Computer hardware and network engineer

  ● Mantra biometric device installation project at Canara Bank.● Technical assistance, specifications, and training were provided to bank personnel.● Providing assistance to resolve the problem with the biometric device on a remote using the software Ammyy Admin.● Documented all database designs as per the requirement.

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  Progressive infovision private limited

  May 2015 - Jun 2016

  Technical administrator

  ● UIDAI project (Unique Identification Authority of India), assisted by Wipro Ltd.● Technical assistance was provided to data entry operators (who obtained Aadhar card data) such as laptop issues,biometric configuration, biometric installation, and project-related software issues, etc.● Data was collected in the form of packets from operators and updated on the UIDAI server.● Conduct operator assistance, training, and system documentation.

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  Quess corp limited

  Sept 2018 - Jul 2021

  Information technology executive

  ● Remote support to the branches of Prathama Bank.● Assign Hardware calls to the Engineers.● Provide systems support to end-users in Head o

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  Rapidtech it services private limited

  Nov 2020 - now

  Technical associate

  ● Remote support to the branches of Prathama Bank.● Assign Hardware calls to the Engineers.● Provide systems support to end-users in Head o

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  Mfx infotech pvt. ltd.

  Jul 2021 - now

  Associate engineer

  ● Maintain essential IT responsibilities, including operating systems, security tools, laptops, desktops, software, andother hardware.● Familiarity with cloud services.● Perform systems administration tasks, including user/group administration, security permissions, group policies,print services, research event log warnings and errors, and resource monitoring, ensuring system architecturecomponents work together seamlessly● Support collaboration software, including Zoom, Teams, etc.● Maintain internal infrastructure requirements including, laptop and desktop computers, security updates; supportintranet, configure various hardware and software applications including: email, web, antivirus software,telecommunications, and file and printing services.● Deploy new laptops and desktops using automated methods such as disk imaging and scripted deployments.Upgrade systems with new releases and scheduled laptop and desktop refreshes.● Onboard new employees including system deployment, account creation, and support to help new employees get upand running.● Maintain and build technical documentation, manuals, and IT policies.● Provide systems support to end-users, plus various projects as required.● Support end-users via email, telephone, Teams.● Perform routine/scheduled audits of the system based on vulnerability assessments.● Assist in additional organizational activities as required by management. Show less

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  Sperene

  Mar 2024 - now

  Sr it engineer