Experience

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  The methodist hospital

  Jan 1982 - Jan 1991

  Inventory coordinator
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  Gateway 2000

  Jan 1994 - Jan 1999

  • Help desk

    Jan 1994 - Jan 1999

  • Help Desk Rep

    Jan 1994 - Jan 1999
• 

  Naic

  Jan 1999 - Jan 2003

  Exchange admin
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  The center in westport

  Sept 2003 - Jun 2004

  Manager

  Manage the daily activities of the retail space, the Welcome Center and the Cyber Center. Oversee construction of the Community Center; recruit, manage, maintain, mentor and schedule 30+ volunteers, before and after construction Oversee all aspects of the retail store, including ordering merchandise, stocking shelves, computing pricing margins, and tracking commissions on consignment artists and retailers.

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  Children's hospital association

  Jun 2005 - now

  Technical support analyst

  Support both internal and external users of IT technology (including telephony). Enter all Help Desk tickets and updates into the problem tracking system. Ascertain ticket severity and assure timely assignment to the proper support group. Document processes related to the Help Desk. Use troubleshooting techniques and support scripts to resolve issues. Ensure that every new employee has a network & email account created as well as an extension set up. Perform equipment and technology setup during computer and equipment moves/adds/changes. Maintain an accurate inventory of software and hardware assets along with their location and individual assignment. Provide guidance, assistance, coordination and follow-up on complex problems to ensure resolution. Train users on IT products, applications, platforms, and processes. Provide IT solutions and enabling technologies at conferences and within meeting rooms to facilitate training and collaboration. Show less