Experience

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  Canadian campus bookstore

  Sept 2004 - Feb 2012

  Customer service representative

  - Directed students where to find their textbooks and answered questions regarding buying/selling used textbooks- Unload, counted & stocked textbooks as they arrived- Processed transactions of purchase on POS & counted tills- Answered phone calls from Campus & students regarding online orders such as Return Policy, shipping time & charges- Sealed and packaged textbooks for delivery to Campus or student- Worked with Regional Manager to perform Inventory Audits of all locations in our region & to follow up with Managers at each location to discuss discrepancies Show less

• 

  Tim hortons

  Mar 2006 - Sept 2015

  -Responsible for the daily operations of the restaurant in regards to staffing, scheduling, product ordering, production, sales-Set SMART goals & rewards for team members to keep them engaged & involved -Overall profitability of the restaurant by achieving and exceeding productivity level-Inventory tracking, controlling of food, paper and labor cost -Hired, trained and retained employees to maximize the accuracy and speed and minimize employee turnover-Responsible for Employee reviews, appraisals, disciplinary coaching and terminations.-Foretasted of sales and create schedule based on sales volume-Maintained operation standards to ensure they are in full compliance with Municipal/Provincial laws, company policies and procedures -Achieved and or exceed corporate quality standards -Utilized my knowledge of occupational & public health through my studies to train and coach team to work in a safe manner & to have an understanding of HACCP to keep the guests safe-Interacted with guests to ensure any guest issues are resolved promptly and in a timely manner-Daily and weekly management of all the equipment includes cleaning, calibration and timely service to maintain efficiency and safety-Responsible for work place inspections and investigations, ensure the implementation of all the health and safety policies -Cash control and daily banking Show less - Greeted guests and took orders on the POS- Prepared drinks, grabbed baked items & made soups/sandwiches/wraps as needed- Communicated with guests to establish a connection with them; remembered guests orders who come on a regular basis- Stocked paper and food supplies as required following guidelines from TDL- Cleaned guest areas including the dining room, windows/doors & washrooms during half hour intervals or less as needed- Resolved any guests concerns when it comes to receiving incorrect orders and to accommodate special requests if possible (ex. guests asking to bring food to their tables) Show less

  • Restaurant Manager

    Dec 2010 - Sept 2015

  • Assistant Restaurant Manager

    Sept 2010 - Dec 2010

  • Team Supervisor

    Jun 2006 - Aug 2010

  • Storefront

    Mar 2006 - Jun 2006
• 

  Humber river hospital

  Sept 2015 - Sept 2022

  Multi unit manager

  -Prepared initial order, set up and organization of restaurants' prior to opening-Maintained successful operations of the two largest Multi-Million dollar restaurants in the Hospital-Established & grew catering service within hospital; networking with potential clients internally & externally to provide ease of access to our services-Worked alongside the Hospital to help generate more revenue (ex. Smile Cookie initiative)-Executed plans by the Hospital for things such as BBQ for the staff, creating custom donuts with Hospital logo for events; not being afraid to step outside of the box to find a need within the Hospital and making things happen-Coordinated with internal teams on a prototype of a Robot Delivery system within the Hospital for for our staff & patients-Partnered with the Dialysis Department to provide patients with bedside service -Coordinated and supervised personnel regarding production, merchandising, quality and cost control, labor, scheduling-Analyzed P&L statements; budgeting; Inventory tracking-Look for ways to reduce Food and paper waste by implementing less is more- Work with Management to analyze current team and ways to help further their development-Placed orders and inventory control-Trained, developed and mentored management team and established succession plans-Interacted with guests to ensure any guest issues are resolved-Helped to establish Health & Safety Committee; created an awareness of Health & Safety among the team-Developed educational program to help further develop Management and Senior Management positions- Hold regular meetings with Management team not only for training and development purposes but to also listen for feedback on their work and to identify areas of challenge and work with them to develop a solution Show less

• 

  Otg management

  Jul 2022 - now

  • Point of contact for all Health & Safety concerns at the airport• Responsible for reporting concerns to appropriate persons and following up on completion.• Spokesperson within terminals on health & safety best practices.• Conduct internal safety audits• Review and conduct investigations for all workplace incidents or near misses to obtain critical information for developing corrective action. • Educate peers on the proper investigation techniques• Lead safety committee meetings by developing goals and content. Utilize resources such as distilled claim activity, incident investigations, and internal or external audits to support discussion.• Maintain knowledge on Health & Safety legislation.• Recommend new health & safety topics for monthly meetings, safety procedures and ideas. Show less

  • OTG Safety Champion

    Mar 2023 - now

  • Multi Unit General Manager

    Jul 2022 - now