Experience

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  Dcs solutions

  Jan 1999 - Jan 2001

  Copy writer/editor
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  Whitestone technology pte ltd

  Jan 2002 - Feb 2004

  Technical writer / corporate communications manager / trainer

  At WhiteStone, I was responsible for developing and writing all the User Guides and training materials for WhiteStone's flagship software application suite, WhiteStone Service Desk (WSD), from version 1.5 to 2.1, as well as all company collateral ranging from corporate marketing brochures, press releases, white papers, and website content. My duties and responsibilities included:WhiteStone Service Desk User Guides and Software documentationWriting and developing software user guides and technical documentation for a helpdesk application. My tasks included gathering information and data through interviews with the software engineers and developers, internet research, as well as establishing hands-on familiarity with the application. WhiteStone Service Desk User Training and EducationI was responsible for establishing a course curriculum and developing training materials in the form of stylized PowerPoint presentations for use in the user training courses which I conducted for both the company's clients as well as internal staff.WhiteStone's Corporate Marketing Collateral and WebsiteWriting and coordinating the development of the company's printed corporate communications materials which included product brochures, white papers, customer success stories, and press releases. I also developed and managed the content for WhiteStone's corporate website, www.whitestonetechnology.com, as well as the company's quarterly e-newsletter. Show less

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  Hewlett-packard (asia pacific) pte ltd

  Jan 2004 - Jan 2008

  Proposal editor

  At HP, I was working in the Outsourcing Services department of HP as a Technical Editor / Bid Support Specialist where I provided editorial and administrative support to the Presales/Bid teams in securing large multi-million dollar outsourcing deals from both the Government and Commercial sectors in Singapore and the Asia Pacific region. My responsibilities included document control and providing documentation support in the preparation of proposals for various government tenders as well as commercial opportunities. My main duties included:• Preparing document templates that meet the specific tender requirements• Providing document control for the project team - coordinating and collating documents from team members according to scheduled deadlines• Editing, proofreading, and formatting all document contents and ensuring that they meet the highest standards of English and best practices for documentation• Liaising with external vendors as well as internal support teams to arrange and coordinate the process of printing and binding all finalized copies (both hard and soft copies) of the proposal and ensuring that they are delivered to the client on time.Aside from the Singapore team, I also provided support to the bid teams in the Philippines, Korea, Malaysia, Thailand, Australia and Japan. I provided both onsite and remote support to the regional teams depending on the size and requirements of the deal.In addition, I was also responsible for archiving and managing all past proposals and related documents, as well as controlling access to such documents to maintain HP's strict standards of confidentiality and privacy. Show less

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  Fuji xerox

  Sept 2008 - Sept 2011

  Proposal editor/bid support specialist

  I am currently working at Fuji Xerox Global Services, the Managed Services arm of Fuji Xerox, as a Proposal Editor / Bid Support Specialist where I provide editorial and administrative support to the Presales/Bid teams in deal pursuits to secure large multi-million dollar outsourcing deals from both the Government and Commercial sectors in Singapore and the Asia Pacific region. My responsibilities include document control and providing documentation support in the preparation of proposals for various government tenders as well as commercial opportunities. My main duties include:• Establishing a productive and efficient proposal preparation process • Preparing document templates that meet the specific tender requirements• Providing document control for the project team - coordinating and collating documents from different team members according to scheduled deadlines• Editing, proofreading, and formatting all document contents and ensuring that they meet the highest standards of English and best practices for documentation• Liaising with external vendors as well as internal support teams to arrange and coordinate the process of printing and binding all finalized copies (both hard and soft copies) of the proposal and ensuring that they are delivered to the client on time.Besides the Singapore team, I also provide support to the bid teams in the Asia Pacific region including Philippines, Korea, Malaysia, Thailand, Australia and Japan. In addition, I am also responsible for archiving and managing all past proposals and related documents, as well as controlling access to such documents to maintain strict standards of information security and confidentiality. Show less

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  Cushman & wakefield

  Aug 2011 - Oct 2014

  Senior manager, marketing & communications, asia pacific (regional bid management / proposal editor)

  Regional Bid Management / Proposal Editor

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  Sap asia pte ltd

  Oct 2014 - Sept 2016

  Senior bid manager, bid and proposal management, apj business operations

  As a Bid Manager at SAP, I was primarily responsible for the overall bid management sales processes. Working as a Virtual Account Team member, I was responsible for driving sales processes in response to requests for proposals, oral presentations and the preparation of other deal-centric, customer-branded sales collateral. My key responsibilities included:• Providing leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. • Overseeing the activities of a Proposal Manager and their activities for proposal writing, editing, graphics and production. • Facilitating and contributing to Pitching to Win workshops to develop clear customer messaging and win themes.• Performing initial research including identifying potential differentiators and win themes and past/present relationship with prospect/customer including relevant background information• Developing and managing the execution of effective and specific proposal and sales plans to support hub revenue target and sustainable growth.• Building relationships with teams and individuals to facilitate support and alignment and serve as a representative of the Proposal Management team• Developing an internal network and effectively leveraging and managing the many available sales support resources• Demonstrating innovation and best practices that are translatable for other Bid Managers and VAT Team members Show less

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  Kellyocg

  Oct 2016 - now

  Manager - sales support (bid management)

  I am responsible for delivering pro-active proposals and reactive RFP opportunities, predominantly for opportunities to provide workforce solutions within the MSP, RPO and BPS space in APAC. This includes managing the end-to-end RFP process for complex, high visibility, and time sensitive, local, cross-country and global bid responses. I produce high quality documents that differentiate the company from its competitors in the workforce arena and that are tailored to the unique requirements of each potential client. Education, content management and knowledge management are also part of my job scope. Show less