Experience

• 

  Accenture

  Jan 1998 - Jan 2002

  Consultant

  ● Designed and developed several B2B computer software applications. Developed code fixes and enhancements for inclusion in future code releases and patches.

• 

  Scientific games

  Jan 2002 - Jan 2018

  ● Coordinated the QA effort of 22 direct reports between the QA and development teams in Chicago, IL, Las Vegas, NV, Melbourne, Australia, and Pune, India. Improved effectiveness by 30% maintaining productivity 24 hours a day.● Improved software quality and reduced defects via introduction of defect and requirements management tools, performance metrics, best practices for requirements gathering and testing, root cause analysis, processes and methodologies, and Key Performance Indicators (KPIs) related to quality in employee performance plans, resulting in 35% reduction in testing times.● Introduced agile methods of development and testing replacing the waterfall model, initiating more predictable releases, better understanding of technical debt, and improved relationship between test and development engineers.● Focused on removing costs and inefficiencies, continuous improvement, and complexity throughout the Software Development Life Cycle, while driving quality and accomplishing company goals of decreasing software developmental bugs and achieving production requirements, resulting in an overall positive 30% improvement in defect metrics over 2 years.● Managed team performance by training, mentoring, disciplining, and motivating employees. Created a positive work environment where all team members could contribute their best work improving team attrition by 20%. Show less ● Prepared test plans, QA project plan, resource plan, traceability matrix estimation and risk mitigation plan for System Testing, E2E testing, production support documents, release management, test closure reports, and lessons learned document, resulting in successfully deploying over 22 projects over 4 years with no issues.● Directed 8 software QA testing team members in developing and implementing quality-assurance and quality-control methodologies to ensure 100% compliance with QA standards, federal regulations, and customer specifications. Maintained open communication with project leaders and upper management to ensure QA was informed of priorities, deadlines, project status, and release plans on a constant basis.● Led team in developing automation scripts to replace our manual testing saving an average of 3 hours per day per resource. Show less

  • Senior Principal Manager - Software Quality Assurance

    Jan 2013 - Jan 2018

  • Lead Software Quality Assurance Engineer

    Jan 2007 - Jan 2013

  • Senior Software Quality Assurance Engineer

    Jan 2004 - Jan 2007

  • Software Quality Assurance Engineer

    Jan 2002 - Jan 2004