Experience

• 

  Infosys

  Nov 2018 - May 2023

  E-kart shopping website customisation : This was the client's additional customisation which I had completed on a priority basis. This would've ideally taken 2 business weeks. However, I have ensured that I get this complete within the deadline as it was an urgent and critical requirement for the client and I received appreciation from the client in an email which he directly shared with my reporting manager. The customization that I completed ensured that the client's end user could add the much required feedback for the product and the seller and the users could also share their appropriate ratings according to their experience. Siemens energy application (add on feature) In total this project was billed at 300+ business hours. Under which I completed add ons which ensured it made a customer friendly and impactful UI. I collaborated with the developers and the stake holders of the project to understand many aspects of the application in order to gain wholesome understanding to perform testing activities effectively. Due to this we ensured that their application was foolproof and provided higher data security and avoid vulnerability that any third party could possible exploit Show less I am looking for a suitable position as a Customer Support role/Process Executive in a reputed organisation. I have started my career from November 2018 as a systems engineer with Infosys Bhubaneswar. During my tenure here I have had the opportunity to learn and work on healthcare insurance, e-commerce and renewable energy sector. During this period I have successfully leveraged my analytical skills, developer and testing skills and ensured that I have completed and delivered the projects on time. My areas of expertise include Java, Python, Functional testing, regression testing, sanity and smoke testing, MS Office and software engineering Show less In total this project was billed at 300 or more business hours. Under which I completed add-ons that ensured a customer-friendly and impactful user interface. I collaborated with the developers and the stakeholders of the project to understand many aspects of the application in order to gain a holistic understanding of how to perform testing activities effectively. Due to this, we ensured that the application was foolproof, provided higher data security, and avoided vulnerabilities that any third party could exploit. Show less

  • Test Analyst

    Nov 2018 - May 2023

  • Software Tester

    Nov 2018 - May 2023

  • Test Analyst and Developer

    Nov 2018 - May 2023

  • Developer and Test Analyst

    Nov 2018 - May 2023
• 

  Transcom india

  Aug 2024 - Oct 2024

  Consultant

  Working for Flipkart process. In this project, I ensured that the customers derived the maximum value of Flipkart’s products and services. I work closely with the customers to understand their needs, provide support and foster a positive relationship. The details of the customer were fetched from the Smart Assist tool and we responded to the customers via the Sprinklr tool. A thorough analysis of the customer history was done to help the customer in the best manner possible. Playbook was the tool which was referred to whenever we needed to refer to the kind of responses we need to give to a customer in a particular situation. I also managed the end-to-end process to deliver maximum value to the clients and worked closely with the stakeholders involved. Show less

• 

  Staffings.in

  Oct 2024 - Dec 2024

  Recruiter