Experience

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  Eka hotel

  Aug 2013 - Nov 2013

  Trainee

  Attached in the kitchen department but this did not hinder me from gaining wholesome experience as a hotelier.Apart from learning nitty gritty of meal preparation and presentation I learnt key other qualitiesz that have helped me upto date namely; working well under pressure and with very minimal supervision, team player, honest individual, outspoken and risk taker which usually leads to guest satisfaction.I have always focused on customer satisfaction and this would not have been the case without mentorship from the ever helpful staff at Eka Hotel. Show less

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  Bahari beach hotel

  Sept 2014 - Nov 2014

  Graduate trainee

  Trained in front office, housekeeping,food and beverage and kitchen.I learnt how to deal with different clients professionally. The overall experience was eye opening. Things learnt included;Front office: Check-in check-out guest, recording guest details,settling of guests bills, making reservations, communicating any changes to all other departments,organizing transportation of guests,answering and placing inbound and outbound phone calls . House keeping department: general house keeping, general laundry, preparation of guest rooms, ensuring guests do not forget their valuables during check out among others.Food and Beverage department: Serving guests with food and beverage, ensuring guests are satisfied and that they have a memorable experience.Kitchen department: Preparation of tasty meals. Show less

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  Wigot gardens ltd

  Mar 2016 - Aug 2017

  Customer service representative

  Accounting procedures: maintaining guest accounts during their stay, settling guest bills during their stay and at check out.Guest check in and check out procedures: Greeting guests warmly, serving welcoming juice, registering them into the hotel database system, ensuring a comfortable stay and a faster but efficient check out procedure.Handling inquiries and complaints: answering guests’ inquiries with clarity, suggesting products and services to guests, handling guest complaints and referring to a superior if the complaint is out of hand.General cleanliness: ensuring that the reception area is clean and organized at all times.Switchboard operations: Transferring calls to the respective departments, answering calls and placing both inbound and outbound calls.Handling all basic office operations such as responding and sending mails in a timely manner, printing and scanning operations.Reservations: Making and cancelling reservations on time. Handling the General Managers appointments.Making and sending quotations for services and products of the hotel to the guests and organizations that ask for them.Greeting and registering guests using the hotel’s property management system. Show less

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  Royal city hotels

  Sept 2017 - Feb 2018

  Guest relations officer

  Handle guest check ins and check outs efficiently.Brief guests on products and services offered by the hotel.Coordinate with sales department and manage all communication for both group and individual bookings.Undertaking all front of house duties such as meeting,greeting and attending to the needs of guests so as to ensure superb customer service experience.Responsible for accurate and efficient accounts and guest billing processes.Handling customer complaints and requests.Undertaking general office duties such as general cleanliness at the lounge and reception areas,correspondence,emails,filing and switchboard operations to ensure the smooth running of the reception area.Preparation of daily operations reports as requested.Communication with all departments with regards to the guest requests and any information. Show less

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  Wigot gardens ltd

  Mar 2018 - Jan 2020

  Front office supervisor

  Trains, cross –trains, and retrains all front office personnel. Participates in the selection of front office personnel. Schedules the front office staff. Supervises workload during shifts. Evaluates the job performance if each front office employee Maintains working relationships and communicates with all departments. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.Upholds the hotel's commitment to hospitality.Prepare performance reports related to front office.Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.Monitor high balance guest and take appropriate action.Ensure implementation of all hotel policies and house rules.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.Prepare revenue and occupancy forecasting.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Show less

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  Best western® hotels & resorts

  Jan 2020 - Feb 2020

  Front office supervisor

  -Oversee front desk operations and department productivity,managing and driving ADR, room inventory, room sale price-pointsand adjusting them based on business demand.- Manage monthly P/L reports, annual and monthly budgets aswell as weekly labour reports to run department successfully.- Conduct interviews, hiring and training new employees. Overseedepartment scheduling, conduct monthly one on one meeting'swith direct reports, coaching and observing employees to holdthem accountable.- Create and implement new department policies and proceduresthat ensure excellent customer service and safe workingenvironment for all staff. Show less

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  Asobo

  Mar 2020 - Dec 2022

  Business process engineering and re-engineeringConcept building and implementationUndertaking market research Customer acquisition and retentionDesigning customer journeysOverseeing operations in assigned beachesInventory management Stakeholder engagementLogistics handlingCredit managementReportingEvent managementCreative problem solvingTraining and product sensitizationPolicy development and implementationProcurement i.e. exports and imports Show less

  • Operations and Supply Chain Officer

    Jan 2022 - Dec 2022

  • Operations & Call Agent

    Mar 2020 - Jan 2022
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  The kisumu national polytechnic

  Jan 2023 - now

  Assistant lecturer

  Curriculum Development: Creating and updating course outlines, learning materials, and assessment tools aligned with industry standards.Instruction: Delivering lectures, practical sessions, and workshops on various tourism and hospitality subjects.Student Assessment: Evaluating student performance through exams, assignments, projects, and practical assessments.Industry Liaison: Building and maintaining relationships with industry partners for internships, guest lectures, and industry projects.Research and Publication: Conducting research in the tourism field to enhance teaching and contribute to knowledge.Student Guidance: Providing academic and career counseling to students.Curriculum Implementation: Ensuring effective delivery of the tourism curriculum.Quality Assurance: Participating in quality assurance processes to maintain program standards. Show less

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  Maseno university

  Mar 2023 - now

  Parttime lecturer

  Teaching and Learning: Deliver high-quality lectures, tutorials, and practical sessions in hospitality and French language to undergraduate and diploma students.Curriculum Development: Contribute to the development, review, and updating of hospitality and French language curricula to align with industry standards and academic best practices.Student Assessment: Develop and administer fair and reliable assessment tools to evaluate student learning outcomes and provide constructive feedback.Student Guidance: Provide academic and career guidance to hospitality and French students to support their academic and professional development. Show less