Experience

• 

  Blinds to go

  Jun 2010 - Dec 2012

  Design consultant
• 

  Best buy canada

  Jan 2013 - Jan 2018

  Mobile specialist

  Handled all aspects of sales and customer service, including completing customer contracts and warranties and receiving customer payments, as well as responding to customer concerns, support, and assisting in achievement of sales objectives♣ Applied product knowledge and CARE PLUS process skills to sell PSP, PRP, accessories, and the complete solution.♣ Completed customer contracts and warranties and received customer payments. Followed company standards in resolving customer concerns and escalated to manager where required to ensure timely resolution.♣ Maintained current knowledge of the latest technology products, promotions and industry trends.♣ Participated in company training programs to enhance product knowledge. Contributed and shared knowledge and expertise within store sales team. Stayed updated on and communicated company programs and services. Show less

• 

  Pan am games

  Jan 2015 - Jan 2016

  Venue technologist specialist

  Managing technology installations and technological services for networks, broadcast, media, workforce and volunteers. Helped the TEC team to deliver the most connected and technologically accessible Games ever♣ Implemented and supported all systems and services that were required at their assigned venues. ♣ Offered great customer service while following set processes, policies and procedures.♣ Provided deskside support of PC hardware and desktop productivity tools, printers, Wi-Fi, mobile phones, cabling, VoIP.♣ Facilitated basic technology troubleshooting by following previously written policies and procedures. Show less

• 

  Nrt technology corp.

  Jan 2015 - Jan 2018

  Technical service representative

  Analyzed internal and external client issues relating to technical support, and provided answers by identifying problems, sourcing answers, and guiding clients through corrective steps. Recorded issues using various Customer Support Centre tools♣ Dispatched 3rd party hardware service suppliers in compliance with service agreements.♣ Provided hardware and software desktop support, including antivirus, email clients and troubleshooting.♣ Created and delivered solutions tied to business growth, organizational development and systems/network optimization. ♣ Designed, developed, and implemented information systems business solutions. Identified training and skill building requirements in the IT department; assisted in mentoring and training.♣ Executed software and hardware projects ranging from simple research and implementation to the complex handling of project schedules, management, and task execution. Analyzed, detected, identified, and corrected technical problems in addition to capturing and monitoring data to detect opportunities for improvement. Show less

• 

  Geek squad

  Jan 2015 - Jan 2015

  Geek squad agent

  Acted in the role of Help Desk Analyst/Support, providing excellent IT tech support for customers, employees, and the management team. Attended and participated in weekly departmental meetings♣ Installed software and hardware, maintaining and repairing equipment as required, as well as trouble shooting computer issues. Configured computer networks, and provided technical support.♣ Liaised with software/hardware vendors for further troubleshooting. Investigated issues reported by customers and dealers in timely and efficient manner. Answered technical questions regarding software products and requirements Show less

• 

  Scotiabank

  Jun 2018 - Oct 2018

  It security analyst

  Maintained security permissions as per Bank policies. Using a vast amount of tools provided by the bank, in ongoing efforts to keep the bank a safe and secure environment.♣ Managed incident queues in Service Now ticketing tool, provided troubleshooting for requests on VPN recovery, Activation and Terminations. ♣ Preformed VPN administration using Security Manager Administration tool. Provide support for users with hard and or soft token using CMS tool.♣ Token distribution and administration for new multi-factor authentication across the bank worldwide.♣ Provided virtual support for systems using Remote Desktop Connections. Show less

• 

  Hansen's

  Jan 2019 - Mar 2020

  It support specialist

  Maintained company IT infrastructure and supported all internal IT related issues by providing superior hardware and software support.♣ Provided OS installations & upgrades of Windows 10. Maintained hardware and software for development PCs.♣ Performed system maintenance duties such as system backups and file restoration from both disk and USB backups.♣ Manage new hire account creation, user terminations, privileges, and all other user account modifications.♣ Monitors and responds to hardware and software alarms (SCOM) using appropriate problem determination tools.♣ Responsible for all day to day end user requests, racking of equipment, cabling, and labeling, decommissioning of systems, system tracking, and documentation updates.♣ Conferring with the network users about how to solve existing system problems.♣ Analyzing the equipment performance to determine the need for repair or replacement.♣ Preparation of VOIP systems before deployment.♣ Configuring, monitoring, and maintaining the email applications, and virus protection software.♣ Diagnose, troubleshoot, and resolve: hardware, software, network, and system problems. Show less

• 

  Durham catholic district school board

  Oct 2020 - now

  It service technician