Jessica Singh

Experience

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  Seattle Metropolitan Credit Union

  Jan 2008 - Jan 2016

  Branch Representative

  Served as Trainer for new Tellers. Responsible for handling a variety of member transactions, inquiries, and requests, while promoting our products and services.

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  Evergreen Business Capital

  Jan 2016 - Jan 2019

  Facilitator | Closing Specialist

  Facilitated commercial/construction loan (SBA 504 loan) transactions and ensured successful closings for clients. Worked closely with borrowers, lenders, and internal teams to navigate the loan process, coordinate documentation, facilitate timely closings, and address any discrepancies. Highlights included:- Served as the primary point of contact for borrowers and lenders throughout the loan closing process, providing guidance, support, and expertise to facilitate successful transactions.- Coordinated with borrowers to gather necessary documentation, review loan applications, and ensure compliance with underwriting requirements and regulatory guidelines.- Collaborate with external lenders, including banks, credit unions, and government agencies, to negotiate loan terms, resolve issues, and ensure alignment with borrower needs and lender requirements.- Conduct thorough due diligence on loan applications, including financial analysis, risk assessment, and collateral evaluation, to assess creditworthiness and mitigate risks.- Prepare loan closing documents, including promissory notes, deeds of trust, UCC filings, and other legal documents, ensuring accuracy and compliance with regulatory requirements. Show less

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  Alaska Air Group Credit Union

  Jan 2019 - Jan 2021

  Member Services Specialist

  Delivered exceptional service and support to our valued members, and served as the face of the credit union, providing personalized assistance and guidance to members. Assisted members with a variety of financial transactions, including deposits, withdrawals, loan payments, account transfers, and check cashing, accurately and efficiently. Maintained accurate records of member transactions, account activities, and member interactions in the credit union's database and systems. Highlights included:- Provided information about credit union products and services, including savings accounts, checking accounts, loans, credit cards, and electronic banking options, to help members make informed financial decisions.- Open new accounts for members, explaining account features, terms, and requirements, and assisting with account setup and documentation as needed.- Respond to member inquiries and requests, both in person and over the phone, addressing concerns, resolving issues, and providing solutions to meet member needs.- Process loan applications and assist members with the loan application process, including gathering documentation, verifying information, and explaining loan terms and conditions. Show less

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  Amazon

  Jan 2021 - Jan 2022

  Recruiting Coordinator

  Scheduled interviews and phone screens, collaborating directly with candidates and hiring managers, in some cases arranging travel for visiting candidates. Provided follow-up correspondence to candidates on recruiting status via phone and email. Coordinated the post-interview debrief meetings and providing debrief materials. Identified opportunities for improving candidate experience and scheduling efficiency. Updated candidate records in recruiting systems. Tracked recruiting activities and provided candidate status updates. Highlights included :- Assigned to the Amazon Advertisement department, focused on Account Executive recruiting and onboarding, collaborating across the nation for all locations. Show less

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  Republic National Distributing Company

  Jan 2022 - Apr 2024

  Human Resources Specialist | Talent Acquisition Specialist

  Matrix reporting to HR Field Leaders across the Pacific Northwest (AZ, OR, WA & all 4 Hawaii Islands), assisting with all HR administrative support and Talent Acquisition initiatives. Provide follow-up correspondence to candidates on recruiting status via phone and email. Coordinating Background and Drug Screening process for multiple markets and departments (i.e. Sales, Operations, Finance). Identify opportunities for improving candidate experience and initiating process change, including updating candidate records in recruiting systems, tracking recruiting activities and provide candidate status updates. Responsible for the execution of the New Hire Orientation Program and related processes. Advise supervisors and junior-to-mid-level management on key personnel decisions, such as hiring, termination, and performance management. Highlights include:- Highly visible in the relationship, management, and execution of recruitment events. Recently, served as key TA team member in on-boarding 250 vendor contractors to Union employee status for company. - Facilitates platform training of RNDC University courses related to Basic Management Training. - Coaches Associates, Supervisors, and Mid-Level Managers and act as intermediary to resolve issues. - Conducts low-risk related Ethics Hotline concerns and Open-Door Policy investigations into violation of company policies or complaints. - Subject matter expert on HR Technology solutions and system capability especially in business intelligence. - Utilize regular discretion and interpretation of HR SOPs, programs, and policies to meet the needs of the assigned business. - Leads the local market/state Corporate Social Responsibility (CSR) & Culture events. - Serves as a frontline liaison and first point of contact with all Associates on matters related to human capital practices and/or employment issues. Show less

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  Grayhawk Construction Company Inc.

  Sept 2024 - now

  AP/HR Specialist