Carlos Gaspar

Carlos Gaspar

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location of Carlos GasparLisboa, Lisbon, Portugal

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  • Timeline

  • About me

    Program Manager at Talkdesk

  • Education

    • Instituto Superior Técnico

      1992 - 1997
      Master’s Degree Aerospace, Aeronautical and Astronautical Engineering
    • Universidade de São Paulo

      2001 - 2002
      Master of Business Administration (M.B.A.) Information Technology
  • Experience

    • Altitude Software

      May 2007 - May 2021

      Operations Manager for the Atlantics (Portugal, North America) and RoW (France, Central Europe, Spanish America) regions customers. Responsible for the services team management and projects staffing. Coordination of Knowledge Sharing program, to improve documentation, collaboration and engagement between employees, partners and customers. Development of content classification and taxonomy, intranet (SharePoint) organization. Training content definition.Training coordination and delivery. Project management.CRM solution architecture, design and proposal.CRM solution development, testing and support.

      • Operations Manager

        Mar 2020 - May 2021
      • Knowledge Manager

        Jan 2017 - Feb 2020
      • Senior Training Consultant

        Mar 2013 - Dec 2016
      • Senior Consultant

        May 2007 - Mar 2013
    • Talkdesk

      May 2021 - now
      Program Manager
  • Licenses & Certifications