Deep Enrich
Carlos Gaspar
528 followers
Lisboa, Lisbon, Portugal
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About me
Program Manager at Talkdesk
Education
Instituto Superior Técnico
1992 - 1997Master’s Degree Aerospace, Aeronautical and Astronautical Engineering
Universidade de São Paulo
2001 - 2002Master of Business Administration (M.B.A.) Information Technology
Experience
Altitude Software
May 2007 - May 2021Operations Manager for the Atlantics (Portugal, North America) and RoW (France, Central Europe, Spanish America) regions customers. Responsible for the services team management and projects staffing. Coordination of Knowledge Sharing program, to improve documentation, collaboration and engagement between employees, partners and customers. Development of content classification and taxonomy, intranet (SharePoint) organization. Training content definition.Training coordination and delivery. Project management.CRM solution architecture, design and proposal.CRM solution development, testing and support.
Operations Manager
Mar 2020 - May 2021Knowledge Manager
Jan 2017 - Feb 2020Senior Training Consultant
Mar 2013 - Dec 2016Senior Consultant
May 2007 - Mar 2013
Talkdesk
May 2021 - nowProgram Manager
Licenses & Certifications
- View certificate
Talkdesk Agent Certification
TalkdeskMay 2021
- View certificate
Talkdesk Supervisor Certification
TalkdeskMay 2021
Languages
- poPortuguese
- enEnglish
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