Isabel Fisher

Experience

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  Office Depot

  Mar 2007 - Jul 2009

  Technology Sales/Copy and Print Specialist

  • Troubleshooting with customers (phone support; troubleshooting PCs, peripherals, and networks; assessing customer technology needs)• Assisting customers with design and printing work• Maintaining a network of Cisco equipment, production grade printers, and Windows XP workstations• Utilizing Microsoft Office and Adobe software• Helping train new employees and cross train current employees• Managing billing and paperwork

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  Geek Squad

  Jul 2009 - Dec 2010

  Agent on Deck

  • Setting up and troubleshooting home and business networks (including various PBX systems, severs, and business grade networking equipment)• Providing support through phone, email, and on-site service• Educating clients on use of networks, computers, and software• Working with problem customers and taking supervisor calls• Training new employees

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  CapTel

  Dec 2010 - Apr 2012

  CapTel Customer Service Technical Support Representative

  • Working with clients in large and small business environments• Configuring a wide variety of routing and PBX equipment in a help desk environment• Resolving all help desk tickets in a quick and timely manner• Assisting customer service representatives in resolving problem cases• Working with problem customers and taking supervisor calls• Creating new training materials and training programs• Training new customer service representatives• Facilitating communication with state and federal programs• In charge of setup, configuration, and maintenance of SharePoint sites and related project teams (including custom templates and content) Show less

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  INOC LLC

  May 2012 - Nov 2014

  NOC Technician/Service Delivery

  • Configuring monitoring software and servers for new client turnips (Perl, SNMP, SQL)• Project Management• Troubleshooting and monitoring a variety of client networks including: - Distributed Antenna Systems (DAS) - Microwave Networks - SONET/Fiber Networks - Business Networks (routers, switches, firewalls, WAP)• Keeping wiki and web based intranet resources up to date

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  Singlewire Software

  Nov 2014 - Aug 2016

  QA Analyst

  Writing automation scriptsCoding with Geb, Spock, Groovy, Perl, Python, TCLConfiguring Cisco Unified Communications ManagerTesting and configuring InformaCast softwareUtilizing Wireshark to monitor network traffic in a testing environmentAssist with isolating customer reported bugs and issues

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  Johnson Health Tech North America

  Sept 2016 - Feb 2018

  Software Engineer II

  Architect for QA automation systems and build serversWorked on Android based embedded console technology (Java, C/C++)DevOps and build management (Gradle, Groovy, Jenkins, Linux, Hypervisor)Programmed bluetooth and NFC chips for use in consoles (C/C++)Created distributed computing system for QA test automation (Appium, RaspberryPi)Designing hardware and software for emulation of fitness equipment (C++, Python, Arduino)

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  Lands'​ End

  Feb 2018 - Sept 2020

  DevOps

  Managing software releasesResponding to and resolving system issuesAutomating Site Build tasks with Ansible, Opswise, Bash, and PythonAssisting with AWS migrationTask Monitoring with Splunk, Nagios, and SolarwindsDeployment of NodeJS apps and toolsManaging Apache on Linux Servers

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  TDS Telecommunications LLC

  Sept 2020 - Oct 2022

  DevOps Toolchain Lead Software Engineer

  Design and management of OpenShift deploymentsDesign and management of Jenkins deploymentsAutomation scriptingDatabase maintenance and automationSystem OptimizationSalesforce ArchitectureSalesforce Deployment ManagementSalesforce DevelopmentTelemetry

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  Ypy Inc

  Sept 2022 - now

  Executive Director

  Genetic Genealogy ResearchCreating Scripts and Algorithms for Analysis of DNA dataCreating Scripts and Algorithms for Analysis of Genealogical dataDelivery, Administration, and Transport of DNA tests.Web and Mobile App DesignPlanning and LogisticsCommunity Outreach

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  Validify Technologies

  Mar 2023 - now

  Research and Development

  - AI Engineer- Blockchain Development- Data Analytics- Platform Design and Development

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  Yahara Software

  Apr 2024 - Aug 2024

  DevOps Engineer

  - Azure configuration and management- Working with clients to analyze and improve system infrastructure- Updating and creating IAC with terraform- Working with interns on information security focused initiatives