Rodrigo Vieira

Experience

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  HP

  Nov 2003 - Jun 2005

  Senior Technical Support Analyst

  Customer: ValeProject: AMSSupport for Windows 98, NT, XP, Office package, mainframe environment, metaframe, Citrix, lotus notes, Outlook, SAP module support, MM, FI, PP, SD, software support, application failure detection and addressing failure for the application support area, remote access (Tivoli, VNC, NetMeeting), support and configuration of NT, Novell and XP networks.

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  Atos

  Jul 2005 - Aug 2008

  Senior Technical Support Analyst

  Project: Applications supportCustomers: Alstom, Light, Rhodia, Philips, Sodexho, Fleury2nd level incident resolution aimed at corporate systems, Windows 95, 98,2000, XP, Office package, lotus notes, Outlook, baan, SAP (support for SD, BW, MM modules), VNC remote access, Remote control (SMS ), Netmeeting, Windows 2000/2003 Network Management, Novell, User Account Creation and Access Release, Exchange Management, Citrix Metaframe environment, server monitoring using Tivoli and NSM tools, SLA control and procedures, activation 1st level areas and manages Show less

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  Capgemini

  Aug 2008 - May 2011

  Project: Innovate / Customer: Comolatti GroupImplementation of SAP CRM 7 in sales, marketing and services solutions on Web and Mobile platforms according to ASAP and Xmethod methodologies, design of the end to end process and preparation of Business Blue Print with the help of Aris and Solution Manager tools. Project: SAP / Customer: Iguatemi shopping center administratorMember of the SAP ECC 6.0 SD module implementation team, responsible for configuration and developments (technical proposal, functional specification, parameterization and tests). Project: Siga / Customer: Votorantim CimentosResponsible for the design and implementation of improvements for the area of ​​logistics and Sales and distribution, technical proposal, functional specification, parameterization and tests. Project: SAP / Customer: CTEEPResponsible for SD training material (SPP / BPP, BBP), working in various phases of the project such as preparing and collecting information with users, participating in unit and integrated tests.

  • SAP CRM Business Consultant

    Feb 2010 - May 2011

  • SAP SD and CRM Business Consultant

    Jul 2008 - Mar 2010

  • SAP SD/ Les transportation Business Consultant

    Jan 2009 - Jul 2009

  • SAP SD Business Consultant

    Aug 2008 - Dec 2008
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  Resource IT Solutions

  May 2011 - Jan 2013

  Project: SAP CRM / Customer: CSN Implementation of SAP CRM 7.0 in sales, marketing and customer service solutions according to the ASAP methodology, Making the Business Blue Print, process design, customization and making functional specifications for the development of GAPs, unit tests, customer support during integrated testing and post-implementation support. Project : CRM / Customer: Positron Brazil and ArgentinaRequirements validation, process design, study of adherence to SAP CRM for Marketing and Services solutions, preparation of Business Blue Print. Project: SAP CRM / Customer: ZF do BrasilRequirements validation and study of adherence to SAP CRM for the after sales solution. (Complaint and technical assistance), process design and preparation of the Business Blue Print.

  • SAP CRM Business Consultant

    Nov 2011 - Jan 2013

  • SAP CRM Business Consultant

    Jul 2011 - Nov 2011

  • SAP CRM Business Consultant

    May 2011 - Aug 2011
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  Resource IT Solutions

  Mar 2013 - Sept 2013

  Project: Warranty / Customer: MarcopoloDesign of processes and analysis of adherence to SAP CRM, preparation of Business Blue Print and documentation of the need for developments for the marketing and services scenarios (Claims, Warranty, Recall), support to the business team. Project : Apollo / Customer: IBM/ Fastshop Implementation of improvements in the customer service scenario in SAP CRM 6.0 according to the ASAP methodology, configuration, functional specification, tests, post-implementation support and integration between ERMS functionality with SAP BCM in addition to the management of access profiles ( Basis).

  • SAP CRM Business Consultant

    May 2013 - Sept 2013

  • SAP CRM Business Consultant

    Mar 2013 - May 2013
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  ITS Group

  Sept 2013 - May 2015

  Project: Connection / Customer: Zaffari GroupValidation of requirements and study of adherence of SAP CRM 7.0 for the loyalty and card solution, preparation of BBPs and documentation of GAPS for subsequent implementation, conducting meetings to define and design the end to end processes with business area using Aris and Solution Manager tools. Project: Excellence / Customer: Agrária Implementation of SAP CRM 7.0 in marketing and customer service solutions according to the ASAP methodology, customization, testing, support and making functional specifications for the development of GAPs, middleware and webclient configurations (BSP), access management (Basis) , Conducting and meeting to define processes and make Business Blue Print. Project: Connection / Customer: Zaffari GroupValidation of requirements and study of adherence of SAP CRM for SAC solutions, preparation of Business Blue Print and survey of GAPs for subsequent implementation, design of end to end processes and preparation of Business Blue Print with the help of Aris and Solution Manager. Project SAP CRM / Customer: PadoImplementation of SAP CRM 7.0 Ehp2 in sales, marketing and customer service solutions according to the ASAP methodology (customization, testing, support and configuration of specifications necessary for the development of GAPs), middleware and webclient configurations (BSP), management access (Basis), design of end-to-end processes and preparation of Business Blue Print.

  • SAP CRM Business Consultant

    Feb 2015 - May 2015

  • SAP CRM Business Consultant

    Oct 2014 - Feb 2015

  • SAP CRM Business Consultant

    Jun 2014 - Sept 2014

  • SAP CRM Business Consultant

    Sept 2013 - Jun 2014
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  KPIT

  May 2015 - Jan 2017

  SAP CRM Business Consultant

  Project: CRM / Customer: Alliage GlobalSAP CRM 7 implementation in sales, marketing and services solutions according to the ASAP methodology with the help of Aris and Solution Manager tools, participation in all phases of the project, business blue Print, realization, final preparation and Go-live, survey GAPs and making functional specifications.

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  Wevo Tecnologia - SAP Partner (CRM, Ecommerce e Integrações com ERP)

  Jan 2017 - May 2017

  SAP CRM Business Consultant

  Project: Invictus / Customer: whirlpool Latin AmericaResponsibilities:Upgrade of SAP CRM 6.0 to SAP CRM 7.0 sales and after sales solutions (Service order and Claims), integration to SAP ERP, systems architecture redesign and creation of new processes, responsible for creating functional specifications to the development and validation of solutions with the developer and the business team.

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  EY

  Jun 2017 - Dec 2017

  Business Consultant SAP CX - Marketing Cloud

  Project: Alfa / Customer: Abril Media GroupResponsibilities:Sales consultant in an implementation of SAP CRM 7 sales scenario, integration to SAP Marketing cloud, SAP Commerce Cloud, SAP ERP and satellite systems, sales process design and improvement suggestions to the Business area.

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  ArcelorMittal Brasil

  Dec 2017 - Oct 2019

  SAP CRM Business Consultant

  Improvements in the sales scenario (Quotation, Sales Order) and after-sales scenario (Claims) as automations and adjustments in the process, integrations with SAP ERP and satellite systems, support and maintenance of prices, design of new processes and business team support during the migration to the salesforce platform.

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  Infosys

  Oct 2019 - Jun 2021

  Project: Connect / Customer: MRS LogisticLeader of the Marketing Cloud team in the Implementation of SAP Marketing Cloud and Sales cloud solutions through the SAP Activate methodology, redesign and creation of lead to cash processes, automation of lead capture processes through the creation of marketing campaigns for automatic lead distribution created through landing pages for sales teams through business rules, Creation of campaigns for sending mkt email, SMS and telephone, automation of campaigns to generate visit documents and automatic targeting to salespeople, automation of sales processes from the opportunity to the sale, availability of the 360 ° view of the customer, customer journey, KPIs and management reports. Show less Project: CX Customer: Alliage GlobalLeader of the Marketing Cloud team in the Upgrade of the SAP CRM 7.0 solution for SAP Marketing Cloud, Sales Cloud and Commerce Cloud through the SAP Activate methodology, redesign and automation of the sales process focusing on the customer experience, integration of MKT Cloud with Commerce Cloud and with the Sales Cloud, automation of MKT campaigns via e-mail, SMS, Telephone and e-commerce, creation of automatic campaigns for creating visits to customers and directing to salespeople, creating the 360 ° view of the customer, journey of the customer, KPIs and management reports. Show less

  • Business Consultant SAP CX - Marketing Cloud, Sales Cloud, Service Cloud

    Feb 2020 - Jun 2021

  • Business Consultant SAP CX - Marketing Cloud, Sales Cloud, Service Cloud

    Oct 2019 - Feb 2020
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  Accenture

  May 2021 - Dec 2021

  Business consultant SAP CX - MKT Cloud, Sales Cloud, Service Cloud
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  JediCRM

  Jan 2022 - now

  Delivery Manager