Ursula Triplett

Experience

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  McDonald's

  Jan 1999 - Jan 2004

  Crew Member

  As a McDonald's employee, I was responsible for a wide range of duties to ensure the successful operation of the restaurant. My duties included taking customer orders, preparing food, cleaning and maintaining the dining area, and providing excellent customer service.One of my primary responsibilities was to take customer orders in a fast and accurate manner. This required me to be knowledgeable about the menu and able to answer customer questions about the different items available. I also had to ensure that orders were accurate and properly prepared, and that they were delivered to customers in a timely manner.Another important part of my job was preparing food in the kitchen. This included cooking and assembling various menu items such as hamburgers, fries, and chicken sandwiches. I had to ensure that all food was properly cooked and prepared according to company standards, and that it was presented attractively to customers.In addition to food preparation and order-taking, I was also responsible for cleaning and maintaining the dining area. This included wiping down tables and chairs, sweeping and mopping the floor, and restocking supplies. I also had to ensure that the restroom facilities were clean and well-stocked.Providing excellent customer service was a top priority in my job at McDonald's. This required me to greet customers with a friendly attitude, listen to their needs and concerns, and provide assistance whenever possible. I had to ensure that all customer complaints were addressed promptly and professionally, and that each customer left the restaurant satisfied with their experience.Throughout my time at McDonald's, I demonstrated a strong work ethic and commitment to the company's values. I was able to work well as part of a team, and I was always willing to go above and beyond to help out my co-workers when needed. Additionally, I was able to handle high-pressure situations and remain calm and professional, even during busy periods. Show less

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  Blockbuster

  Jan 2003 - Jan 2008

  Manager

  As a Blockbuster manager, my primary responsibility was to ensure the smooth operation of the store while providing exceptional customer service. I managed a team of employees, creating schedules and delegating tasks to ensure optimal coverage of the store during peak hours. My duties included ordering inventory and maintaining accurate records of all transactions.In addition to managing the day-to-day operations of the store, I also played a key role in hiring and training new employees. I conducted interviews, reviewed resumes, and provided training to new hires to ensure they were knowledgeable about the products and services offered by Blockbuster. I also facilitated ongoing training for existing employees to ensure that they were up-to-date on the latest industry trends and technologies.Throughout my time as a Blockbuster manager, I demonstrated exceptional leadership skills and a commitment to achieving organizational goals. I implemented effective sales strategies that led to increased revenue and profitability for the store. Additionally, I fostered a positive and collaborative work environment that encouraged employees to work together to achieve common goals.I consistently received positive feedback from customers and employees alike for my friendly demeanor, professionalism, and ability to resolve issues quickly and efficiently. I maintained a strong knowledge of the movie and gaming industries, which allowed me to provide personalized recommendations to customers and increase their overall satisfaction with their Blockbuster experience.Overall, my experience as a Blockbuster manager has provided me with a strong foundation in leadership, sales, customer service, and inventory management. My ability to work collaboratively with others and drive results make me an asset to any organization seeking a skilled and dedicated manager. Show less

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  WoBo Farms

  Jan 2004 - Jan 2006

  Farm Hand

  As a farm hand on a 100+ dairy farm, I was responsible for ensuring the smooth operation of the farm's daily activities. One of my primary duties was mixing and distributing feed to the animals, which required me to carefully manage inventory levels and monitor the health of the livestock to ensure they were receiving the appropriate nutrients. I was also responsible for maintaining and repairing farm equipment as needed to keep the farm running efficiently.In addition to these duties, I also helped with other aspects of farm work, such as cleaning calf pens and assisting with hay operations. I carefully herded the livestock to their designated pastures to prevent overgrazing and ensure their well-being. I also helped with milking operations, ensuring that the animals were treated with care and that the milk was collected and stored safely.As part of my responsibilities, I cleaned and maintained the outbuildings and holding areas, keeping them in a clean and safe condition for the animals. I worked closely with the farm owner and other team members to ensure that all tasks were completed efficiently and effectively, and that the animals were always well-cared for.Throughout my time as a farm hand, I developed a deep understanding and appreciation for the work that goes into running a successful dairy farm. I was committed to the well-being of the animals and to ensuring that the farm operated smoothly and efficiently. My strong work ethic, attention to detail, and ability to work well in a team made me a valuable member of the farm's staff. Show less

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  American Heritage Credit Union

  Jan 2006 - Jan 2008

  Member Service Representative

  As the primary point of contact for incoming calls and account inquiries at the 108th largest U.S. credit union, with over 700 sponsor companies and a $1.8 billion member-owned financial cooperative, I was responsible for processing transfers, withdrawals, deposits, inquiries, statements, wire transfers, shared branching, MAC and check card applications, and account services, all while emphasizing branch sales and promotional activities, as well as product and service cross-selling.Through my dedication and hard work, I was able to increase overall branch sales by 2% within the first six months of starting the job. Additionally, I underwent extensive training with the Online Resources personalized banking program, allowing me to better serve and assist our customers.Working closely with the branch manager, I was instrumental in developing and implementing a new strategy for the sale of add-on products, resulting in increased sales branch-wide. My strong attention to detail and professionalism enabled me to handle client transactions without error, increasing customer retention and return rates within the first 6 months of the job.As a result of my exceptional performance, I was recognized with the national award for the most increase in sales for 2007. I quickly distinguished myself from my peers by embodying the company mission statement and consistently receiving high ratings on my employee evaluations. Show less

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  County of Bucks

  Oct 2009 - now

  Emergency Dispatcher

  As an Emergency Dispatcher, my main responsibility is to handle emergency calls in and around the Bucks County area within all legal, state, and federal guidelines. This includes answering emergency calls regarding fires, police response events, and medical incidents. I am also prepared to handle emergency situations such as terrorist attacks or live shooter events under my jurisdiction.During my shift, I receive all emergency response calls and texts and connect them with necessary personnel such as translators, administrative personnel, or emergency on-call support. I also provide real-time information to special law enforcement task forces securing or working any scenes. To ensure a fast and effective response, I have direct communication with all local, state, and federal entities to dispatch units, as necessary, for emergency responses. I use emergency communication systems specific to our department to enhance our response time and effectiveness during emergencies.My professionalism and quick response time have distinguished me from my peers, as evidenced by blind community surveys. I have also received two commendations from the County Department of Emergency Communications for actions taken during potentially deadly emergency situations. In one instance, my actions directly resulted in the life of my immediate supervisor being saved, and in another, my relay of information on a wanted subject led to his apprehension.I am certified through the APCO Institute for Emergency Medical Dispatch, 5th ed, and 7th ed. I have extensive experience and training with various emergency systems such as the CLEAN/NCIC System, VESTA E9-1-1 System, Smart911 System, CAD System, GEM911, and the RapidSOS system.In summary, as an Emergency Dispatcher, I play a critical role in ensuring the safety and security of the Bucks County area. My extensive training, experience, and professionalism enable me to handle emergency situations effectively and efficiently. Show less

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  Private Contractor

  Jan 2011 - now

  Actress/Model

  As an actress, I have been fortunate enough to secure roles in several major and minor motion pictures. My work as an actress requires movement and line memorization, collaboration with the filmmakers, and role research. I have worked tirelessly to hone my craft, and my performances have been critically received, earning me accolades and critiques from the director and several main actors.In my filmography, I have worked on some notable films such as "Uncut Gems" (2019), "Glass" (2019), "A Call to Spy" (2019), "Unsane" (2018), "The Upside" (2017), "Alice" (2016), "Dollface: Road to the Apocalypse" (2016), "The Arc" (2016), "Midnight Show" (2016), "Take 2: The Audition" (2015), and "Jenna Remembers" (2014). Each role presented its unique challenges, and I was able to collaborate with my fellow actors and directors to bring the character to life.Aside from motion pictures, I have also appeared in TV shows such as "After Midnight with Ethan Steele" (2017) and "Hail Mary" (2016). I also worked on a Department of Transportation SPK Training and Compliance video in 2012, where I played a significant role in educating the audience about important safety measures.In addition to acting, I also have experience in modeling. I worked on "Underworld" (2017) and a 1940-50 Pin-up photo shoot in 2011. I have always been passionate about exploring different aspects of the entertainment industry and using my abilities to create something remarkable.Throughout my career, I have learned the importance of staying focused, dedicated, and collaborative. I understand that to be successful in the entertainment industry, it is vital to have excellent communication skills, attention to detail, and the ability to work well with others. As an actress, I take pride in my work, and I am always eager to learn and expand my skill set. Show less

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  US Army

  May 2012 - May 2020

  Petroleum Supply Specialist

  As a Petroleum Supply Specialist in the Army, my role involved managing and coordinating the distribution of petroleum products and lubricants to different units, ensuring strict adherence to safety regulations and procedures. This included conducting routine maintenance and inspections on equipment, vehicles, and fueling systems to maintain optimal performance levels. I was also responsible for overseeing product transfer and conducting quality control checks to ensure they met the required specifications.Apart from these responsibilities, I managed inventory levels, ordered supplies, and coordinated with other units to ensure the timely delivery of fuel and other petroleum products. My strength in teamwork and problem-solving allowed me to collaborate with others to address complex logistical challenges.Throughout my tenure, I upheld a strong commitment to safety and compliance with regulations, remaining adaptable and focused under pressure. My expertise in supply chain management and logistical coordination ensured the successful delivery of petroleum products to support critical missions.As Squad Leader, I was also part of the Homeland Response Taskforce's casualty assistance and support element that provided ongoing ground support to troops in the event of any chemical, biological, radiological, nuclear, and explosive attacks within the sector. I was responsible for managing and training soldiers, maintaining accountability, and using over $500,000 of military equipment with a 100% track record of recovery. I conducted training programs on fuel-point operations, preventative maintenance, and operational safety for new soldiers.As a fuel point operator, I supervised operations during both training exercises and real-world scenarios that directly impacted mission success. My contributions were recognized with the National Defense Medal, Armed Service Ribbon, and Sharpshooter Marksmanship Badge. Show less