Michael Mwelwa

Experience

• 

  Zambia postal services corporation

  Aug 2005 - Feb 2008

  Customer Service Officer

  * Sending and paying money with Western Union * Sending and paying money with Swift Cash * Handling postal boxes, allocating postal boxes to new renters, issuing reminders and closing overdue * Selling postage stamps * Receiving mails, date stamping, sorting and delivering * Dispatching express mails via express mail service (EMS) * Handle registered mails and small packets

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  Barclays Bank

  Mar 2008 - Sept 2008

  Lead Generator

  * Provide the bank with sales leads for its products by soliciting business from prospective customers * Attend or make presentations to customers on various retail products * Assist customers with completing application forms all bank products such as opening accounts and loans applications * Inform customers on set requirements, security documents, processes and procedures that pertain to a particular product * Ensure that completed application forms with supporting documents are submitted to my team leader * Ensure I explain fully to the customer the terms and conditions of the banks products Show less

• 

  Standard Chartered Bank

  Oct 2008 - Jul 2014

  Work with the Country Corporate Affairs Manager to ensure the banks reputation and internal and external communication programmes are well implemented. Principal duties:• Provide support to the Corporate Affairs manager in the execution of her role in Government, Media and Community Relations and Communication (internal & external) and also in Issues Management in order to achieve the Corporate Affairs strategic goals in line with the Bank-wide objectives. • Organise press conferences, arrange meetings and conference calls for country members. • Respond to all media queries and questionnaires and escalate as appropriate. • Update the press about ongoing Bank events in order to get coverage for them • Organise Media coverage for all Bank sponsored events and major visitors to Zambia. • Organise meetings/entertainment with media personalities for relationship building and maintain good relationship • Ensure the Bank’s share of voice’ in the local media are maintained and the Bank is seen as a market leader. • Ensure that Country level messages and brand profiling are consistent and standardized to that of the Group. Show less * Embed and strengthen controls to minimize Operational losses, in vouchers handling and Mail. and procedures. In the interim. * Ensure that there are no losses due to operational errors. Maintain status of nil losses * Captured cards should be destroyed ant returned to the issuing banks as soon as received * .Ensure all bills are tracked and authenticated before payments are done * Ensure reversals for Journals made for a particular month are made by month end in the same month * Respond to customer queries within 24 hours from date of receipt every time. * Ensure that Visa Cards are dispatched to branches within 24 hours of receipt. * Ensure you raise payment of bill for service providers within 3 days of receipt. Evidence this by maintaining registers and stamping of all invoices received. * Ensure daily tracking of Key volume drivers is embedded in the department. - Daily monitoring of voucher delivery to CSC and Posting - Daily monitoring of cheque book orders and delivery to respective branches within the agreed period through the cheque book MIS report. * Ensure all assignments from Manager are turned around within stipulated time (or give holding response indicating new committed completion time frame) this is to be done for each task assigned. * Prepare MIS reports on a weekly and monthly basis on the costs and volumes. * Maintain cheque book TAT of 4 days. The books must be in the Branches by 5th Day.. Show less * Ensure all work is handed over to Clearing Department * Ensure all key controls are adhered to always. * Provide advice to the branches as regards work processing and ensure there is an improvement. * File all unpaid and yufig messages * Ensure minutes for meetings/presentations are ready within 48hrs from date of meeting * No loss due to operational lapse or failure to adhere to procedure * Ensure work is cleared within 8 hours in a day. * Eliminate errors in the processing of transactions * Monitor intra day volume of work daily * Ensure tracings to computer susp & clearance in susp are done daily & signed off as evidence of same * Zero out standings on a/cs daily through call back arrangement. Do it right first time * For any problem that may arise in your area of operations ensure that a root cause analysis is done. Show less

  • Corporate Affairs Assistant Manager

    Aug 2012 - Jul 2014

  • Customer Support Supervisor

    Sept 2010 - Aug 2012

  • Operations Officer

    Oct 2008 - Sept 2010
• 

  Macmel Enterprises

  Aug 2013 - now

  Business Owner
• 

  CGrate Zambia Ltd

  Aug 2014 - Feb 2016

  Regional Sales Manager

  • Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports and weekly sales meetings.• Personally observe the performance of sales representatives in the field on a regular basis.• Surveying potential leads from sales representatives and approve and offer the right package.• Provide high standards of ongoing training for the sales representatives so that they possess sufficient mechant and technical knowledge to present information on the company’s products in an accurate and balanced manner.• Coordinate Supervise and promote sales across entire product range. • Initiating, Consolidating, Implementing and Controlling Annual Sales budget for the Region.• Coaching and Appraising Team Members • Recommend training needs for subordinates • Continuous Improvement of Sales and Distribution function to sustain growth Show less

• 

  USAID Community Forests Program

  Jan 2016 - Aug 2017

  Communications Officer

  • Mobilize content, conduct own writing, editing, design oversight and publishing of content (e.g. brochures, newsletters, blogs, website, social media)• Design of marketing, promotional and communications materials through print and digital media and other means (e.g. stickers, posters, branded clothing, promotional materials)• Develop and implement social media communications system though Facebook, Twitter, YouTube, LinkedIn etc.• Manage relations with service providers and vendors.• Build a consistent and visible brand identity through all communications and promotional activities, participation in local events representing BCP, assist in organizing site events by liaising with local media and tracking the timeline of events.• Work with vendors and community engagement team members to develop community-based messaging in support of CFP objectives.• Develop relationships with local media to positively market BCP’s programs through radio, television, and print. Show less

• 

  EQUIP Health

  Nov 2017 - Nov 2018

  Data Associate
• 

  JSI | John Snow, Inc.

  Nov 2018 - Jan 2021

  Strategic Information

  • Perform data entry duties using the Electronic Health Record System (SmartCare) for HIV-• Reconcile HMIS, DHIS2 reports with SAFE monthly summation (This applies to indicators are that part of MoH and SAFE tracking)• Using SmartCare, prepare list of patients due for clinical visit and pharmacy refills Inform clients and maintain appo]intment dates for next visitation in consultation with clinicians• Compile and transmit daily reporting and analysis on key indicators to facility and SAFE staff• Conduct data review meetings on a monthly basis in consultation with facility staff.• Participate in data verification exercises, checking the data records at other facilities• Compile monthly reports for HIV/AIDS services and related Laboratory and Pharmacy service statistics and submit monthly reports to Senior Strategic information assistant and respective DHIO’s/Health information officer• Work with facility staff to monitoring achievement towards assigned targets• Record all viral load requests requested by the facility in the VL Register and Smart Care.• Read Viral load results via Elabs and document in the viral load register while ensuring that those needing action are quickly forwarded to the clinician. Show less

• 

  Lualua Truck Parts

  Feb 2021 - now

  Sales Manager

  - Generate new sales leads through a variety of channels, including networking, attending industry events, and cold calling.- Cultivate relationships with existing customers to upsell and cross-sell products and services.- Provide excellent customer service by addressing customer inquiries and concerns promptly and professionally.- Track and analyze sales data to identify trends and opportunities.- Develop and implement sales strategies to achieve sales goals.- Stay up-to-date on the latest trends in the trucking industry. Show less