Payal Patel

Experience

• 

  ANZ

  Nov 2006 - Jul 2011

  Senior Test Analyst

  - Various Roles including Senior Test Analyst, Test Lead and Test Governance - Siebel platform highly integrated with various backend systems- System Testing, SIT, End-to-end Testing- Complex multi-system projects as well as BAU releases- Led the Functional testing delivery for multiple small to medium scale Siebel releases.- Authored Testing documentation for these releases and obtained required sign offs.- Set up the Testing Governance framework for the Siebel platform.- Worked with Vendor in Bangalore (Project RAP), training and mentoring the team through multiple workshops to setup efficient BAU testing capability for the Platform.- Initiated and managed process improvements in the testing team; influenced senior team members to adapt to new processes.- Prepared and maintained Testing Team WIKI site documenting testing processes and document templates- Key note speaker presenting “Testing on Iterative Projects” at Software & Systems Quality Conference Australia 2009. Show less

• 

  Capgemini

  Mar 2013 - Dec 2014

  Senior Consultant (Testing)

  - ANZ GoMoney Release 0 (MCP R0)- System and System Integration testing- MQ Web services Testing- NBC Unica 9.1 Upgrade project- UAT activities - organising workshops with business reps and development teams to form the UAT scenarios- Preparing Test plan and Test scripts- Training business users in using QC for test execution- Facilitating execution workshops with business users

• 

  ANZ

  Jan 2015 - now

  - galvanising the squad around a vision and supporting them to successfully deliver customer payments- create shared clarity, make priority calls, and deliver highest value for customers- engage and influence a significant range of stakeholders and build collaborative partnerships- leading a cross functional team, applying agile techniques and discipline- Planning, tracking and delivery of Customer Remediation Payment cohorts- Improve and simplify the Remediation process and increase its efficiency Show less Working on Customer Remediation Projects, managing:- Checkpoint documentation (Who, What, When and How to pay the customers)- Customer Communications (letters, diary notes etc.)- Internal comms (updating Max pages, creating Call enter training packs)- Planning of Payment cohorts (various payment channels)- Analysing business requirements and assessing payment channels- Test planning and execution of remediation solution- Business reviews for specialist customer segments- Customer payments and reconciliations Show less * ATM Coin Deposit & Note Denomination selection Projects* Branch Appointment Booking Tool Phase 2 project* ATM Cheque Digitisation Project* Location Intelligence Platform Project* Big Data - CAA Implementation Project* UAT Planning, preparing Test Plan & Test Summary Report * HP ALM, Jira, Confluence and Trello * Test Script Preparation & Review including Test Data* Test execution on time and within budget* Business reviews and walk-through* Documenting observations impacting user experience to assist business in making informed decision* Assisting in Business Verification Testing Show less

  • Product Owner

    May 2022 - now

  • Journey Expert

    May 2019 - Apr 2022

  • Tester

    Mar 2018 - Apr 2019

  • UAT Analyst

    Jan 2015 - Feb 2018