David Prathap

Experience

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  Allsec Technologies Limited

  Nov 2003 - Jul 2011

  IT Services & Consulting Company - 20+ years of providing multiple business solutions. Managing Sales and Support Operations for multiple accounts and reporting to the Associate General Manager.+ Overall responsible for managing operations of multiple inbound and outbound teams - a Leading Korean Consumer electronics company and Indian Telecom Company+ Continuous data analysis to meet SLAs, satisfying the client for an 80% ramp up to 100+ seats.+ Effective staff and attrition management to reduce call drops and dissatisfied customers.+ New process implementations to monitor and motivate individual team members, in turn reflecting on the overall success of multiple accounts. Show less Reporting to the Business Operations Manager, driving sales growth.+ Supervised telemarketing campaigns for a US based client, consisting of multiple teams, with an average of 20 members in a team.+ Motivated teams to increase the average Sales Per Hour in turn achieving the monthly sales targets.+ Analyzed data from MIS teams and applied effective dialing strategies, to increase connects and sales and reducing call time and file cost.+ Trained, monitored and coached teams for continuous improvement. Show less

  • Associate Manager Operations, Sales & Services

    Apr 2008 - Jul 2011

  • Team Leader Operations, Sales & Services

    Apr 2005 - Mar 2008

  • Customer Support Officer, Sales & Services

    Nov 2003 - Mar 2005
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  Touchcloud Technologies Pvt Ltd

  Nov 2011 - now

  Director of Business Development

  Customized B2B IT Solutions and Services - US & India+ As a stakeholder and also responsible for overall business growth, built by attracting one client on day one to more than 11+ clients in a short period, from USA, India and Europe in multiple domains of Education, Healthcare, Hospitality, Security & Access Control and Logistics.+ Successfully retained a trail of satisfied customers, forming two-year strategic plans, and increased revenue with more than 9 projects from the same client, from reputed institutions in Pennsylvania & Arizona.+ Create proposals, negotiate & secure RFP for end-to-end solutions, like to digitally manage College Lab Operations with maintenance agreement.+ Procured and spearheaded multiple projects which require complex and innovative ideas to build tools, mobile apps, gaming, SaaS and end to end solutions.+ Contributing to continuous revenue of the business, helped in creating a wide expertise portfolio to secure Healthcare and Logistics projects from Georgia thereby continuously increasing the reach to new industries and business growth.+ Responsible for vendor engagement, planning, forecasting financial targets, budgeting & creating the business plan/architecture of new B2C products like recently in Specialized Health Care, valued globally at $382 billion growing at a CAGR of 3.5% + Secured new projects and funding for new products, by creating extensively detailed presentations with negotiation and convincing skills.+ Facilitated successful user adoption by shaping and managing internal resources through new processes, reducing turn around further and attracting new clients.+ Fostered a strong example and employee engagement by participating in team building activities and celebrations.+ Key role in creating demo/POC apps in different platforms, including Salesforce/AWS cloud, and in identifying and engaging with multiple channel partners in USA and Europe for successful collaborations to acquire new projects. Show less