Dimitris Aspridis

Experience

• 

  Germanos

  Sept 2005 - Feb 2007

  Service
• 

  Eurobank

  Jul 2007 - now

  Team leader of the Incident Management team which is responsible of managing Incidents, ensuring that they are recorded, progressed, updated, expedited and resolved within the scope of the Service Level Agreement. Main responsibilities are:- Suggesting workarounds and methods of speeding up the recovery of the affected service.- Having the lead to conference calls with participants including Service Managers, Technical Support teams, Clients and Third Party Vendors.- Ensuring that appropriate internal or third party escalation occurs.- Highlighting risks and issues in actions identified during any Incident.- Performing root cause analysis and preventative management as required, ensuring that all necessary parties are informed and involved in the process.- Interfacing with Problem Management to ensure that items that might have a wider applicability are appropriately managed. Show less • Intranet Administrator• Blackberry Server administrator(BES)• Remote Security Authentication Manager(RSA)• Antivirus Administrator(ePO/MacAfee – Symantec Endpoint Protection Manager)• Backup Administrator (Backup Exec)• MOM Administrator• Altiris Administrator• IIS administrator• Disaster Team• DNS & DHCP Administrator• Windows OS (all versions) administrator• Virtual Server 2005 & Hyper-V administrator• Hardware-Software Troubleshooting • 1st & 2nd Level Support to Company Users• Windows Mobile Devices(PDA – Phones, BlackBerry)• Recording Call administrator (MDS) Show less

  • Team Leader of the Incident Management

    Oct 2018 - now

  • System Administrator and Application Support

    Aug 2011 - Sept 2018

  • System Administrator & User Support

    Jul 2007 - Jul 2011